Random disconnects

Random disconnects

in Account & Technical Support

Posted by: Kaiser.9873

Kaiser.9873

Okay here’s an odd situation. My wife and I play the game, and have since it launched. The problem is that while I can play fine for as long as I want my wife’s game crashes quite often.

She has updated all of her drivers, and is on a fairly new computer that was built for gaming(her hardware is far beyond what this game requires). She has been disconnecting quite often lately with no error code appearing, just a box saying a serious error has happened.

One of the things that caught my eye when reviewing the information was that it kept repeating Texture missing mip chain: 0×26601, and Texture missing mip chain: 0×26600. It also said White box(false) many times, whatever that means.

Today she went into borderlands and as soon as she killed something, anything, even ambients, she DCed. We tried setting her settings to the same I run and it happened again on the same ambient rabbit in North camp.

Any help would be appreciated.

Random disconnects

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hi Kaiser – As I asked another player in a different thread in regards to some random and annoying crash issues, do you happen to have the full crash log? It can be found in Documents\Guild Wars 2 and it’ll be the ArenaNet.log file. You can attach it to the thread by clicking “More posting & formatting options…”

Unfortunately with crashes there is any number of different possibilities and so it helps us narrow down the issue much more quickly by collecting a bit of diagnostic info

Random disconnects

in Account & Technical Support

Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

Okay here’s an odd situation. My wife and I play the game, and have since it launched. The problem is that while I can play fine for as long as I want my wife’s game crashes quite often.

She has updated all of her drivers, and is on a fairly new computer that was built for gaming(her hardware is far beyond what this game requires). She has been disconnecting quite often lately with no error code appearing, just a box saying a serious error has happened.

One of the things that caught my eye when reviewing the information was that it kept repeating Texture missing mip chain: 0×26601, and Texture missing mip chain: 0×26600. It also said White box(false) many times, whatever that means.

Today she went into borderlands and as soon as she killed something, anything, even ambients, she DCed. We tried setting her settings to the same I run and it happened again on the same ambient rabbit in North camp.

Any help would be appreciated.

I’m assuming you game within sneaker net distance of each other. Instead of performing a -repair on the gw2.dat file, you have a known good copy of the game and a known bad copy. Grab an external hard drive, if you have access to one and toss the known good gw2.dat file onto it and delete the known bad gw2.dat file. Copy the known good gw2.dat file in for the old bad gw2.dat file and hopefully that works. If you don’t have an external hard drive, you can always share the file on your internal network.

If the new gw2.dat changes nothing, then you’ll want to perform a check disk on the hard drive that contains the gw2.dat file. To do this go to ‘My Computer’, right click the hard drive and click ‘Properties’. This brings up a new window, go to the ‘Tools’ tab and hit the ‘Check now…’ button.

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