Guild Wars 2

I log in then make a character but i could not see the type of people you could be then i thought it was a glitch next after when i finished making my character i logged in but the screen is black so i wait and then i turn white please help.
Computer:
Windows Pc

We will need more info about your computer. Just Windows pc is not enough.

Could you post all your specs please?

What you mean by specs

TheWraith.4019:

What you mean by specs

which parts you got inside your pc.

How do i find out
Sorry i guess iam asing to much

TheWraith.4019:

How do i find out
Sorry i guess iam asing to much

dowload “speccy” it should give u all info we need.

ok so wer do i need to go o get the info in specccy i downloaded it now

As soon as you open the program it should give you an overview of all specs.

Look here for an example, first image: http://www.piriform.com/speccy/screenshots

Ok but what info do i need to tell you

The CPU, Graphics, RAM and hard drives is a good start. You can also take a screenshot and post it here.

can i just copy and paste illl just do that ok

Graphics
Monitor
Name ????????????? ??????? PnP on AMD Radeon HD 7670M
Current Resolution 1600×900 pixels
Work Resolution 1600×860 pixels
State Enabled, Primary
Monitor Width 1600
Monitor Height 900
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0
ATI AMD Radeon HD 7670M
Manufacturer ATI
Model AMD Radeon HD 7670M
Device ID 1002-6840
Subvendor Toshiba (1179)
Current Performance Level Level 0
Voltage 0.900 V
GPU Clock 600.0 MHz
Temperature 44 °C
Core Voltage 0.900 V
Bios Core Clock 300.00
Bios Mem Clock 150.00
Driver version 8.932.5.3000
BIOS Version BR42771.001
Memory Type DDR3
Memory 2048 MB
Bandwidth 28.8 GB/s
Count of performance levels : 3
Level 1
GPU Clock 300 MHz
Memory Clock 150 MHz
Level 2
GPU Clock 500 MHz
Memory Clock 900 MHz
Level 3

CPU
Intel Core i5 3210M
Cores 2
Threads 4
Name Intel Core i5 3210M
Code Name Ivy Bridge
Package Socket 988B rPGA
Technology 22nm
Specification Intel Core i5-3210M CPU @ 2.50GHz
Family 6
Extended Family 6
Model A
Extended Model 3A
Stepping 9
Revision E1/L1
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX
Virtualization Supported, Enabled
Hyperthreading Supported, Enabled
Bus Speed 99.8 MHz
Stock Core Speed 2500 MHz
Stock Bus Speed 100 MHz
Average Temperature 49 °C
Caches
L1 Data Cache Size 2 × 32 KBytes
L1 Instructions Cache Size 2 × 32 KBytes
L2 Unified Cache Size 2 × 256 KBytes
L3 Unified Cache Size 3072 KBytes
Core 0
Core 1

Whatever gets the info from your screen to us works pretty much everything on that page is important so just put them here somehow

Storage
Hard drives
Hitachi HTS547575A9E384
Manufacturer Hitachi
Product Family Travelstar
Series Prefix Standard
Model Capacity For This Specific Drive 750GB
Heads 16
Cylinders 91,201
Tracks 23,256,255
Sectors 1,465,144,065
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
Serial Number 120405J2340059DBST7A
LBA Size 48-bit LBA
Power On Count 655 times
Power On Time 57.2 days
Speed 5400 RPM
Features S.M.A.R.T., APM, NCQ
Transfer Mode SATA II
Interface SATA
Capacity 698 GB
Real size 750,156,374,016 bytes
RAID Type None
S.M.A.R.T
Status Good
Temperature 36 °C
Temperature Range OK (less than 50 °C)
01 Read Error Rate 100 (100) Data 0000000000
02 Throughput Performance 100 (100) Data 0000000000
03 Spin-Up Time 193 (19

Ok what next done it

Network
You are connected to the internet
Connected through Realtek PCIe GBE Family Controller
IP Address 192.168.0.3
Subnet mask 255.255.255.0
Gateway server 192.168.0.1
Preferred DNS server 194.168.4.100
Alternate DNS server 194.168.8.100
DHCP Enabled
DHCP server 192.168.0.1
External IP Address 213.106.92.80
Adapter Type Ethernet
NetBIOS over TCP/IP Enabled via DHCP
NETBIOS Node Type Hybrid node
Link Speed 15.1 KBps
Computer Name
NetBIOS Name ANTON-TOSHIBA
DNS Name Anton-TOSHIBA
Membership Part of workgroup
Workgroup WORKGROUP
Remote Desktop
Disabled
Console
State Active
Domain Anton-TOSHIBA
WinInet Info
LAN Connection
Local system uses a local area network to connect to the Internet
Local system has RAS to connect to the Internet
Wi-Fi Info
Using native Wi-Fi API version 2
Available access points count 1
Wi-Fi (virginmedia6122728)
SSID virginmedia6122728
Frequency 2412000 kHz
Channel Number 1
Name virginmedia6122728
Signal Strength/Quality 62
Security Enabled
State The interface is connected to a network
Dot11 Type Infrastructure BSS network
Network Connectible
Network Flags Currently Connected to this network
Cipher Algorithm to be used when joining this network AES-CCMP algorithm
Default Auth used to join this network for the first time 802.11i RSNA algorithm that uses PSK
WinHTTPInfo
WinHTTPSessionProxyType No proxy
Session Proxy
Session Proxy Bypass
Connect Retries 5
Connect Timeout (ms) 60,000
HTTP Version HTTP 1.1
Max Connects Per 1.0 Servers INFINITE
Max Connects Per Servers INFINITE
Max HTTP automatic redirects 10
Max HTTP status continue 10
Send Timeout (ms) 30,000
IEProxy Auto Detect No
IEProxy Auto Config
IEProxy
IEProxy Bypass
Default Proxy Config Access Type No proxy
Default Config Proxy
Default Config Proxy Bypass
Sharing and Discovery
File and printer sharing service Enabled
Simple File Sharing Enabled
Administrative Shares Enabled
Network access: Sharing and security model for local accounts Classic – local users authenticate as themselves
Private profile
Network Discovery Enabled
File and Printer Sharing Disabled
Public profile
Network Discovery Disabled
File and Printer Sharing Disabled
Adapters List
Microsoft Virtual WiFi Miniport Adapter
Connection Name Wireless Network Connection
DHCP enabled Yes
MAC Address 3E-C6-3C-76-50-CE
Atheros AR9485WB-EG Wireless Network Adapter
Connection Name ???????????? ??????? ??????????
NetBIOS over TCPIP Yes
DHCP enabled No
MAC Address 1C-C6-3C-76-50-CE
IP Address 169.254.40.184
Subnet mask 255.255.0.0
Gateway server 192.168.0.1
DNS Server 192.168.0.1
Realtek PCIe GBE Family Controller
Connection Name ??????????? ?? ????????? ????
NetBIOS over TCPIP Yes
DHCP enabled Yes
MAC Address 4C-72-B9-44-FA-E8
IP Address 192.168.0.3
Subnet mask 255.255.255.0
Gateway server 192.168.0.1
DHCP 192.168.0.1
DNS Server 194.168.4.100
194.168.8.100
Hamachi Network Interface
Connection Name Hamachi
NetBIOS over TCPIP Yes
DHCP enabled Yes
MAC Address 7A-79-19-CD-4E-7C
IP Address 25.205.78.124
Subnet mask 255.0.0.0
Gateway server 25.0.0.1
DHCP 25.0.0.1
Network Shares
No network shares
Current TCP Connections
avp.exe (1904)
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe (4684)
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe (5248)
C:\Program Files (x86)\Skype\Phone\Skype.exe (4912)
C:\Program Files (x86)\Steam\Steam.exe (4200)
C:\Program Files (x86)\Toshiba TEMPRO\TemproTray.exe (3448)
C:\windows\system32\java.exe (3404)
HiPatchService.exe (1932)
lsass.exe (928)
services.exe (912)
svchost.exe (1100)
svchost.exe (1236)
svchost.exe (808)
System Process
System Process
TeamViewer_Service.exe (2228)
wininit.exe (796)

Peripherals
Standard PS/2 Keyboard
Device Kind Keyboard
Device Name Standard PS/2 Keyboard
Vendor (Standard keyboards)
Location ?????????? ? ???? ??????????
Driver
Synaptics PS/2 Port TouchPad
Device Kind Mouse
Device Name Synaptics PS/2 Port TouchPad
Vendor Synaptics
Location ?????????? ? PS/2 ???? ????
Driver
HID-compliant mouse
Device Kind Mouse
Device Name HID-compliant mouse
Vendor KYE Systems
Location Location 0
Driver
USB Video Device
Device Kind Camera/scanner
Device Name USB Video Device
Vendor Chicony Electronics Co Ltd
Comment TOSHIBA Web Camera – HD
Location 0000.001a.0000.001.003.000.000.000.000
Driver
Printers
Epson Stylus SX235 (Default Printer)
Printer Port EPF327DB:EPSON STYLUS SX235
Print Processor winprint
Availability Always
Priority 1
Duplex None
Print Quality 360 * 360 dpi Color
Status Unknown
Driver
Fax
Printer Port SHRFAX:
Print Processor winprint
Availability Always
Priority 1
Duplex None
Print Quality 200 * 200 dpi Monochrome
Status Unknown
Driver
Microsoft XPS Document Writer
Printer Port XPSPort:
Print Processor winprint
Availability Always
Priority 1
Duplex None
Print Quality 600 * 600 dpi Color
Status Unknown
Driver

Motherboard
Manufacturer Type2 – Board Vendor Name1
Model Type2 – Board Product Name1 (U3E1)
Version PSKBLR-02W00PRU
Chipset Vendor Intel
Chipset Model Ivy Bridge
Chipset Revision 09
Southbridge Vendor Intel
Southbridge Model HM76
Southbridge Revision 04
System Temperature 53 °C
BIOS
Brand Insyde Corp.
Version 1.40
Date 24/04/2012
PCI Data
Slot PCI-E x16
Slot Type PCI-E x16
Slot Usage Available
Data lanes x16
Slot Designation J5C1
Characteristics PME, Hot Plug
Slot Number 0
Slot PCI-E x1
Slot Type PCI-E x1
Slot Usage Available
Data lanes x1
Slot Designation J6C1
Characteristics PME, Hot Plug
Slot Number 1
Slot PCI-E x1
Slot Type PCI-E x1
Slot Usage Available
Data lanes x1
Slot Designation J6C2
Characteristics PME, Hot Plug
Slot Number 2
Slot PCI-E x1
Slot Type PCI-E x1
Slot Usage Available
Data lanes x1
Slot Designation J6D2
Characteristics PME, Hot Plug
Slot Number 3
Slot PCI-E x1
Slot Type PCI-E x1
Slot Usage Available
Data lanes x1
Slot Designation J7C1
Characteristics PME, Hot Plug
Slot Number 4
Slot PCI-E x1
Slot Type PCI-E x1
Slot Usage Available
Data lanes x1
Slot Designation J7D2
Characteristics PME, Hot Plug
Slot Number 5
Slot PCI-E x1
Slot Type PCI-E x1
Slot Usage Available
Data lanes x1
Slot Designation J8C1
Characteristics PME, Hot Plug
Slot Number 6
Slot PCI-E x16
Slot Type PCI-E x16
Slot Usage Available
Data lanes x16
Slot Designation J8C2
Characteristics PME, Hot Plug
Slot Number 7

Hello can you please tell me what to do now

So it is a laptop?

And the screen goes black and then white every time you try to play or does it just happen every once in a while? Have you tried anything yet yourself?

I fail to find you Operating system there (other than it is a Windows) Is it Win 7? 32-bit or 64-bit? You can check by going to Control Panel > System. under System it says System type.

You can try installing every update first. If Toshiba provided any update software, check that. also Control Panel > Windows Update. You can also check this site http://support.amd.com/en-us/download fill in the information (Notebook graphics, Radeon HD series, HD7***M series and your Windows version) and install graphic drivers, they might be the reason here.

If that doesn’t help, try [url=“https://help.guildwars2.com/entries/28148006-Repairing-the-Game-Client”]repairing the game[/url]. if that doesn’t work, reinstall the whole thing.

wheres the system type

cuase i opened it and then it says like the top main things is it system and security

is it the flash player cause its 32 bit

there’s a first section called Windows Edition which says Windows 7 (or Vista or whatever yours happen to be) Home Premium (or whatever yours happen to be)

Then next section is system type. it lists Rating, Processor, Memory (RAM) and lastly System type.

Hello i need to go soon be quick please

It says adjust ur windows setttings what do i go on

Oh yes, click system and mainenance, then System there and now you should be in the screen I talked about

found it its a 64 bit operating type

IF you can’t find it there, click Start button, right click “Computer” and select properties from the pop-up list. Now you’re in the same place

its 64 bit operating system

Quick please i sent it its 64 bit

OK, http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064 try to download Latest Beta Drivers. follow thru the installation process and you probably have to restart your computer. After that’s done, try to run the game again.

THANCK YOU SO MUCH IT WORKS YAY

Sweet! Happy gaming then!

I knew you could help me

Thanks for your trust :P

Awesome job locx!

And happy gaming TheWraith!