Shutdown on startup.

Shutdown on startup.

in Account & Technical Support

Posted by: Silly Preference.9254

Silly Preference.9254

Hello everyone,

I downloaded the trial version of guild wars 2 to see if it works (which it did) and I then purchased the key from elsewhere and registered it to my account.

Instantly after doing-so. I ran guild wars 2 launcher. Logged in. And as soon as I hit the “Play” button. The launcher minimizes. And my laptop just shuts down.

I can play a multitude of high end games and my laptop never begins to overheat so i’m certain that isn’t the issue..

Any help on this is much appreciated. Many thanks

Shutdown on startup.

in Account & Technical Support

Posted by: OwnusMaximus.6385

OwnusMaximus.6385

Can you clarify what you mean by shuts down? I’m assuming it’s an outright power loss correct, not a formal shutdown?

If you can provide us with more details on your system that would be a good start. It’s quite odd that the trial ran and now it won’t.

HoDang Style – Playing all Professions at 80
4770K/GTX780 SLI/16GB DDR3/256GB SSD/23"@120Hz

Shutdown on startup.

in Account & Technical Support

Posted by: Silly Preference.9254

Silly Preference.9254

Can you clarify what you mean by shuts down? I’m assuming it’s an outright power loss correct, not a formal shutdown?

If you can provide us with more details on your system that would be a good start. It’s quite odd that the trial ran and now it won’t.

It’s a power outage. I may as well just take the battery out. I’ve also tried running in compatibility mode for Win7 and Run as admin. I’m re-installing it as I type this.

My system specs are:

Intel Core i5-3210M 2.50GHz

8GB RAM

64 Bit Windows 8

HD 4000 Graphics (Main)

ATI HD Radeon 7670m (Secondary)

Thanks again

Shutdown on startup.

in Account & Technical Support

Posted by: OwnusMaximus.6385

OwnusMaximus.6385

Yeah I was going to suggest starting with a clean install of the client and going from there. Just for testings sake could you disable the descrete video card and try launching with just the Intel igp?

As far as UAC goes and compatibility mode you shouldn’t have to touch those. I have the game running on Vista 7 and 8 systems and personally haven’t had to toy with it.

Do you have much running in the way of 3rd party software? (anti virus, driver suites etc) I’d try disabling these as well to eliminate them as possible culprits.

HoDang Style – Playing all Professions at 80
4770K/GTX780 SLI/16GB DDR3/256GB SSD/23"@120Hz

Shutdown on startup.

in Account & Technical Support

Posted by: Silly Preference.9254

Silly Preference.9254

Yeah I was going to suggest starting with a clean install of the client and going from there. Just for testings sake could you disable the descrete video card and try launching with just the Intel igp?

As far as UAC goes and compatibility mode you shouldn’t have to touch those. I have the game running on Vista 7 and 8 systems and personally haven’t had to toy with it.

Do you have much running in the way of 3rd party software? (anti virus, driver suites etc) I’d try disabling these as well to eliminate them as possible culprits.

I’ll try running with juts the intel GPU after it installs. At 77% now.

In terms of third party software, I have nothing running other than the standard component software (Synaptics pointing device, Catalyst control centre & Cool sense).

Shutdown on startup.

in Account & Technical Support

Posted by: Silly Preference.9254

Silly Preference.9254

Yeah I was going to suggest starting with a clean install of the client and going from there. Just for testings sake could you disable the descrete video card and try launching with just the Intel igp?

As far as UAC goes and compatibility mode you shouldn’t have to touch those. I have the game running on Vista 7 and 8 systems and personally haven’t had to toy with it.

Do you have much running in the way of 3rd party software? (anti virus, driver suites etc) I’d try disabling these as well to eliminate them as possible culprits.

I’ll try running with juts the intel GPU after it installs. At 77% now.

In terms of third party software, I have nothing running other than the standard component software (Synaptics pointing device, Catalyst control centre & Cool sense).

Hey, sorry delayed response. I re-installed it and everything works fine. Oh well. Thank you Strange…