What can I do to prevent crashing?

What can I do to prevent crashing?

in Account & Technical Support

Posted by: sly nightmare.9486

sly nightmare.9486

So I’ve been running the Teq fight with TTS, hoping to get my “Power Play” achievement all finished up, almost had it too. But my game client crashes at least once during each Teq fight, basically denying me my achievement. Luckily, I manage to join a party member and still get my loot. But I’m really trying for that achievement. This has also happened to me during the Jormag fight, though not recently. I turned down my settings to “Best Performance”, hoping that might help, however it did not. I regularly run the game really well on High settings. What else could be causing these crashes?

What can I do to prevent crashing?

in Account & Technical Support

Posted by: sly nightmare.9486

sly nightmare.9486

Still no idea why this might be. Bump.

What can I do to prevent crashing?

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi sly nightmare,

What sort of system specs are you working with? Specifically, CPU, GPU, RAM, and OS. Once we know what kind of hardware you’ve got, it’ll be easier to provide you with a few suggestions.

What can I do to prevent crashing?

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

So I’ve been running the Teq fight with TTS, hoping to get my “Power Play” achievement all finished up, almost had it too. But my game client crashes at least once during each Teq fight, basically denying me my achievement. Luckily, I manage to join a party member and still get my loot. But I’m really trying for that achievement. This has also happened to me during the Jormag fight, though not recently. I turned down my settings to “Best Performance”, hoping that might help, however it did not. I regularly run the game really well on High settings. What else could be causing these crashes?

Depending on how fast your system is, you might want to consider turning down your character Limit and character quality during the Teq fights. TTS will fully Queue a map, and if your system cannot cache objects out of ram fast enough, gw2.exe will use more ram then its supposed to. Causing the crashing you are seeing.

even on my system, it happens. And it only happens when you run char limit/quality on max.

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

What can I do to prevent crashing?

in Account & Technical Support

Posted by: sly nightmare.9486

sly nightmare.9486

Hi sly nightmare,

What sort of system specs are you working with? Specifically, CPU, GPU, RAM, and OS. Once we know what kind of hardware you’ve got, it’ll be easier to provide you with a few suggestions.

Windows 7 Professional
Intel Core i5-2500K CPU @3.30GHz
12.0GB RAM
64-bit Operating System
NVIDIA GeForce GTX 560

What can I do to prevent crashing?

in Account & Technical Support

Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Hey there!

I’d like for you to try disabling Turbo Boost as this has been known to cause crash issues. Since this situation simulates over-clocking, I’d still like to try to disable this, and for that I have included some instructions for a work around below:

1. Go into Power options (Control panel → Hardware and Sound → Power Options) and click “Change plan settings” near your plan
2. Then click on “Change advanced power settings.”
3. Scroll down to “Processor power management” and expand it.
4. Expand “Maximum processor state” and modify the setting to 99%. Be sure to also set the minimum processor state to something below the maximum. I recommend 5%.
5. Then simply click “Apply” and “OK.”

After this has been done try launching the game again. When you do, the turbo boost feature should refrain from kicking in and that may resolve the issue you’ve been experiencing.