XML error attempting link GW1 account

XML error attempting link GW1 account

in Account & Technical Support

Posted by: igneous.8153

igneous.8153

When I try to link my GW1 account to my GW2 account, I get the following error at https://account.guildwars2.com/account/link/approve:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error code=“48” module=“3” line=“339” text=“callback (): TypeError: Cannot read property ‘cancel’ of undefined TypeError: Cannot read property ‘cancel’ of undefined at Templates\EJS\Account\link.approve.ejs:32:49 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:85:25) at Library/lib-troll.js:111:32 at Account/before.js:19:13 at Library/lib-troll.js:107:40 at Location/controllers.js:61:13 at Library/lib-troll.js:107:40 at Object.<anonymous> (Location/controllers.js:45:21) at Library/sugar-sts.js:125:72”/>

(Screenshot)

Additional information:

I have tried 3 different browsers and 2 different platforms (Windows and Mac), I get the same error every time.

After I get the error, if I click “Back” in my browser, I am presented with the following page: http://i.imgur.com/KrcZ4.png

I can NOT, however, login to GW2 with my GW1 login, nor can I login to GW1 with my GW2 login.

If I log out of account page and login again, the “Your Guild Wars accounts are linked” message is replaced with the standard “Link your Guild Wars account” prompt.

I have bought the HoM portal stone in LA and visited it, but it’s empty, so the linking was not successful.

I have found multiple threads reporting this issue, but no solutions or acknowledgements.

I have also created a ticket (120926-002905) and will update this thread accordingly when I receive a reply.

XML error attempting link GW1 account

in Account & Technical Support

Posted by: Lord Snow.4096

Lord Snow.4096

Same problem here. Really anoying!

XML error attempting link GW1 account

in Account & Technical Support

Posted by: igneous.8153

igneous.8153

Day 2. No reply, no progress.

XML error attempting link GW1 account

in Account & Technical Support

Posted by: igneous.8153

igneous.8153

The issue has been resolved. Woke up, tried to link accounts, it worked. No errors, no fuss. Thanks, Pat.

XML error attempting link GW1 account

in Account & Technical Support

Posted by: Moderator.9672

Moderator.9672

Hi,

Since the issue is now resolved, we lock this topic.

Thanks for your contribution