black screen after 5 minutes.

black screen after 5 minutes.

in Account & Technical Support

Posted by: slazyex.5763

slazyex.5763

i log in to gw2 i start to play, but five minutes after i have played, the screen turns black and i only hear the sounds and the music. And i have to Alt tab out and close gw2. i have friend that have the same problem. does someone know how to fix this?

black screen after 5 minutes.

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Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

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Hi slazyex – Unfortunately I don’t have one solid fix for you, but there’s a little list of things to go through if you haven’t already:

1. Bypass router. Sounds silly and almost unnecessary but there have been some issues with some routers causing this issue.

2. Update video card drivers.

3. Delete the local.dat file (located in Documents\Guild Wars 2) and follow with a repair.

4. Eliminate any conflicting apps. Msconfig is usually the fastest way to rule these all out. This also includes security software.

5. Deleting the GW2 cache has also been known to resolve this issue.

Hope this gets you started off right. Let me know if the issue persists!

black screen after 5 minutes.

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Posted by: slazyex.5763

slazyex.5763

im sry but, how do we delete the GW2 cache -_-. i dont even know

black screen after 5 minutes.

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

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Hello again!

To delete the GW2 Cache try the steps below:

1. In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.

2. Type temp with the percent sign symbol before and after the word “temp”
ex: percentsigntemppercentsign (can’t actually type in the sign in the forums).

3. Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”

4. Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.

And there you have it.

black screen after 5 minutes.

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Posted by: hoegarden.4287

hoegarden.4287

%temp%

In case you don’t have an idea about the search

black screen after 5 minutes.

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Posted by: Ashley Segovia.8276

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Ashley Segovia.8276

Technical Support

Ahaha – thanks. I had been typing out the % signs before but players started telling me nothing was showing up.

black screen after 5 minutes.

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Posted by: slazyex.5763

slazyex.5763

deleting the GW2cache worked, now the game has not had black screen since. i am ever so grateful Ashley Segovia.

black screen after 5 minutes.

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Posted by: Ilithis Mithilander.3265

Ilithis Mithilander.3265

deleting the GW2cache worked, now the game has not had black screen since. i am ever so grateful Ashley Segovia.

Thanks for replying back about this and the end result. I’ll have to add this to my repertoire of fixes to suggest to people.

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