Guild Wars 2

Hi,
i just tried to install GW2 on my laptop (which is running windows vista, 64 bit) but for some reason i can’t start the setup:
I downloaded the GW2setup.exe via download client in “my account”. I ran the file several times now (as administrator) and disabled firewalls to make sure that those don’t make any troubles.
What happens is: the launcher starts up and downloads ~30 MB (thats the launcher update i guess). I can’t interact with it in this time. After that it closes and restarts, but it doesn’t start downloading again. Instead it just shuts down after a few seconds and does not continue.

Do you have any ideas what the problem is here?
Thanks for helping!

list of things that i tried by now to solve this:

- ran gw2.exe as admin
- deleted local.dat to refresh it
- redownloaded the gw2setup.exe
- disabled all firewalls/anti virus programs
- removed all write protections and granted full access to the needed folders to all usergroups
- updated video card drivers (which caused a small change in the bug – see below)
- disabled UAC
- ran gw2.exe with additions “-repair” and “-oldlauncher”
- cleared “C:\Users\Username\AppData\Local\Temp”
- ran windows updates
- updated Direct X

thanks for the fast response, i am running the test right now and will attach the report soon

some more things that i tried after reading other posts:
- disabling antivir completely
- removing the Local.dat so that it gets recreated at the next try (btw i noticed that the local.dat has 30MB after the first launch, 60MB after second and stops at 90 MB after the next launches of gw2.exe . That doesnt seem to be a problem, but it seems unusual, so maybe this helps :P)
- copying local.dat and gw2.exe to another folder (this only results in recreating the local.dat in the standard folder upon the next launch)

Here is the testresult

(I replaced my username by “kitten” – otherwise the file is unchanged.)

edit: deleted GA report

I’ve got the same problem , please help me too … look here’s my report.

Please help me … i’m trying for 2 hours to fix this problem !!!

I have the same problem. I have a ticket open with support about it at the moment. I was told that my RAM was insufficient and that my drivers were out of date, but you guys seem to have more than sufficient RAM from your test report and you have the same exact problem as me: loads approximately 30mb then closes with no error message or anything.

I’m having the same issue. It finishes download, resets like it’s going to launch and never does. The process just ends. I’m on a 64 bit fresh install of Windows 7, and I’d love to get back to GW2, but I can’t.

Having the same issues :/ anything fixed?

no, i still can’t run the installation. However there did come up some more topics which describe the same problem, so i hope that we will get an answer soonish

btw it seems to me that this has nothing to do with AVG or any firewallsettings since most people mentioned that they disabled those temporarily.

just to make sure: I should be able to choose the install directory after the launcher patch, right? I don’t have enough discspace on my windows-partition and need to install on another drive but didnt have an option to choose that yet.

Gosh, I wish I had seen this post before I posted mine, I seem to be having the same problem. Turned off the any firewall settings and it’s the same.

another headsup:
I experimented around with write protection on the different folders, since windows vista sets the flag for write protection on every single folder (this is not an actual write protection though, but rather is used by windows to save attributes and view options on the folders – thats also the reason why this flag cant be removed. An actual write protection is only used by windows on files, not on folders).
However to make sure that this is accurate, i did set write protection on the local.dat. This actually causes an error message and prevents the launcher from patching it in the first place. So the installer has full access on the file, unless i manually set a write protection – even though the FOLDER has a write protection flag!
After that i granted full access of the needed folders to all usergroups again, but the problem still remains.

Thus i think that this problem is neither caused by AVG/firewall settings (like stated in my previous post), nor by misplaced write protections.

Much more interesting would be the access to the gw2.dat though. Where is this supposed to be created? Since the launcher crashed before it even starts loading, this file doesn’t exist here. I manually created a file that is called gw2.dat and did play around with the settings, but didn’t manage to cause any error messages this way.

and another update:
I just updated my video card driver (i didn’t expect this to be needed for the download of the game, so i didn’t do this earlier )
The installation still doesn’t work, but the bug is slightly different now: The launcher doesn’t shut down completely anymore – the gw2.exe keeps running (but still doesn’t download anything). However the launcher minimizes instead of crashing and i can’t access it at all. I would like to hear some feedback of other people that are experiencing the same problem – my laptop is quite old, so this might just be caused by bad hardware. (though i still would expect at least the download via launcher to work, even if the game doesnt start up in the end…)

edit: my UAC is disabled btw – this was suggested as solution in similar topics.

edit: for a better overview i created a list of things that i tried to fix this in my opening post.

I finished all the windows updates and the setup worked fine after. Make sure you’re updated.

oh… that would be a simple fix xD
thanks, i am on it right now – haven’t used my laptop in some time, so this might be really helpful!

I tried that as well, updating my drivers and then windows itself, and I still seem to be having the same problem.
I don’t seem to be having the problem where it locks on the bar.

I have tryd all that you guys have plus some and i cant get it to work. I got the first disc downloaded and 1/3 of the second and it keeps crashing download. i need some assisstance. is there a number you can call or is it we are just screwed and need to go back to wow?

I am having a similar problem, I can download to 10,308kb and then mine stops restarts, and shuts down, plz help me aswell. Very much apreciated!

jazzman.2805:

I am having a similar problem, I can download to 10,308kb and then mine stops restarts, and shuts down, plz help me aswell. Very much apreciated!

https://forum-en.gw2archive.eu/forum/support/tech/FAQ-Frequently-Asked-Questions-Compilation/first#post1095383
(Try the steps in Part 1)

Thanks for the advice kirito, but im afraid it didn’t work, I have already tried all of your step one, and some other stuff and still nothing, any other advice?

Then try Part 1.2 and post here.

I also tried that, and no results…

Part 1.2 is how to provide information, don’t think you read it.

Alright, the problem is that when I run the Gw2.exe it starts to download the Guild Wars game, after it gets to 10308 kb it stops resets to 0, and then shuts down. I have done:
- ran gw2.exe as admin
– deleted local.dat to refresh it
– redownloaded the gw2setup.exe
– disabled all firewalls/anti virus programs
– removed all write protections and granted full access to the needed folders to all usergroups
– updated video card drivers (which caused a small change in the bug – see below)
– disabled UAC
– ran gw2.exe with additions “-repair” and “-oldlauncher”
– cleared “C:\Users\Username\AppData\Local\Temp”
– ran windows updates
– updated system
and then any of the steps in your section 1, My comp. has Windows Vista, 32bit. and Intel Petium.

Run game advisor. provide post logs.

Oh yeah and btw, thanks so much for all the help so far even though it hasn’t worked yet I would like to thank you for all the time you have used to help me

And I forgot to add in my other posts that I am downloading this off of guildwars2.com and not with the disks or anything like that, because I bought the game on the internet. So I wasn’t sure if that would change anything.
.

Here are a few things that also can help

1. Do not install GW2 to your program files. Also, desktop is not ideal. Install it into a new folder on your C: drive

2. Make sure and install it as administrator

3. AVG is buggy with the game, but so is Avast. Disable it while installing/updating

4. Use Google DNS address…open up your Network and Sharing Center, and open up the properties of your internet connection. Double click Internet Protocol Version 4 (TCP/IPv4). Select Use the following DNS server addresses and in the first line put 8.8.8.8 and in the second line put 8.8.4.4 (if there is something else already there please write it down to revert it back later). Click okay and reset your connection, now try downloading the rest of the files. Remember to change the DNS settings back as they were after you finish downloading the patch.

When all else failed, I did all of this and it worked

jazzman.2805:

Hello again kirito, I ran that test you wanted me to and here are the results…

It’s not installing because you do not meet the minimum requirement.

• Intel® Pentium® Dual CPU E2140 @ 1.60GHz below min requirement
• Intel® G33/G31 Graphics below min requirement.

https://forum-en.gw2archive.eu/forum/support/tech/FAQ-Frequently-Asked-Questions-Compilation/first#post1095383
(See Part 2.1 for system requirements)

i have done it all the way up to changing my internet properties, is it be some tab, or a right click type deal?

You need a new computer.

GW2 is not installing because you don’t meet the requirements. It won’t even be able to run the game.

ok, thanks that sucks

$900 and you can get one that can still run the game in good settings.

I have the same problem, here is my system info:
Windows Version: Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 32-bit

Processor: Intel® Core™2 Duo CPU E4500 @ 2.20GHz

Graphics Card: Intel® G33/G31 Express Chipset Family

Total RAM: 3.2 GB

Will my computer be able to run guild wars 2?

Litak, im afraid your integrated graphics processor is well below the minimum requirements.

not to mention it has a ton of issues caused by certain hardware features not being supported in-hardware

here is the report i have for guild wars 2 ! im also having the same problem about installing gw2setup. please do help me asap ! cos i wanna go back to playing guild wars 2 asap !

ArJhay, Looking at the traceroute portions; it looks like your router is blocking connections outbound to prevent you from downloading the needed files.