cannot install game

cannot install game

in Account & Technical Support

Posted by: Yviz.1053

Yviz.1053

I downloaded a bunch of free to play MMOs and Rift and SWTOR installed fine. However, I cannot install this game! My entire PC freezes and I can’t get past 5%. It takes a good 5 minutes for my PC to “un-freeze” and I will be able to download the game OK for a minute or so before it locks up again and I have to wait another 5+ minutes.

I have an i7, 16GB RAM, GeForce GTX 780 Ti and have over 35 games installed on my PC (both offline and online games).

What is going on?

cannot install game

in Account & Technical Support

Posted by: Feirlista Xv.1425

Feirlista Xv.1425

How much hard drive space is left you may be out or very low GuildWars2 needs at least 20 gig of hard drive space.

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

(edited by Feirlista Xv.1425)

cannot install game

in Account & Technical Support

Posted by: Yviz.1053

Yviz.1053

How much hard drive space is left you may be out or very low GuildWars2 needs at least 20 gig of hard drive space.

I have about 175GB left on my SSD.

cannot install game

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Please run the game adviser software and post the results. The Adviser is in the sticky about submitting tickets.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

cannot install game

in Account & Technical Support

Posted by: KnightRider Of Doom.6284

KnightRider Of Doom.6284

I bought and installed gw2 when it came out and everything was fine, until a couple days or so. I launched gw2 and started playing, not even 5 minutes has passed and my computer rebooted. And its not my computer’s problem because this only happens when I play gw2.

So I’ve tried to uninstall and re-install gw2 again, but as soon as the install process reaches 65%, my computer freezes and gw2 does not respond.

I’ve run down a test, can someone help me ?

cannot install game

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

I bought and installed gw2 when it came out and everything was fine, until a couple days or so. I launched gw2 and started playing, not even 5 minutes has passed and my computer rebooted. And its not my computer’s problem because this only happens when I play gw2.

So I’ve tried to uninstall and re-install gw2 again, but as soon as the install process reaches 65%, my computer freezes and gw2 does not respond.

I’ve run down a test, can someone help me ?

Actually, it is your system. The Windows OS does not allow software at the application level that type of control. Either a driver is bad or hardware is failing. I would first recommended uninstalling/reinstalling your graphics drivers.

Also, disable the automatic rebooting during failure. http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

This way you can catch the error code.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

cannot install game

in Account & Technical Support

Posted by: KnightRider Of Doom.6284

KnightRider Of Doom.6284

[/quote]

Actually, it is your system. The Windows OS does not allow software at the application level that type of control. Either a driver is bad or hardware is failing. I would first recommended uninstalling/reinstalling your graphics drivers.

Also, disable the automatic rebooting during failure. http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

This way you can catch the error code.[/quote]

I did this and my computer still reboots and no error code is shown. Besides, like I said, when I try to install the game now, it stops at 65%. But what’s curious is that I can still play the game afterwards, like if the installation was succesful. But the same problem appears, it shuts down 5 minutes after I start playing.

I wonder why is it happening just now, I’ve played the game for over a year, ever since it came out, and out of nowhere it won’t work now

cannot install game

in Account & Technical Support

Posted by: KnightRider Of Doom.6284

KnightRider Of Doom.6284

sorry for the failed quotation

cannot install game

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

KnightRider Of Doom.6284,

If no error code is appearing and its shutting down; it sounds like it is hitting a thermal limit and turning off to prevent failure.

I would recommend running http://www.cpuid.com/softwares/hwmonitor.html and watch the temps. Most computers will shut off somewhere in the 90-120C range.

edit:

Could also be a power draw issue; maybe a failing PSU. The game is very CPU intensive and maybe drawing more power than the PSU can give out.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

cannot install game

in Account & Technical Support

Posted by: KnightRider Of Doom.6284

KnightRider Of Doom.6284

Maybe you’re right, but I still cannot get over the fact that when I install the game, it stops at 65%, but I can still play the game afterwards… I just don’t get it, it’s everything but logical, and I’ve played hours before and my computer did not shut down.

Btw, thank you for your time, Xystus

cannot install game

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Doom, not a problem.

As for the download issue, that does sound strange. I would recommend trying a “-repair” option on the game to see if it can fix it.

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse

cannot install game

in Account & Technical Support

Posted by: KnightRider Of Doom.6284

KnightRider Of Doom.6284

Yeah, because the fact that it does not install completly makes the update really long.

“repair” option ? what’s that, and how do you do that ?

cannot install game

in Account & Technical Support

Posted by: Xystus.3241

Xystus.3241

Yeah, because the fact that it does not install completly makes the update really long.

“repair” option ? what’s that, and how do you do that ?

http://wiki.guildwars2.com/wiki/Command_line_arguments

Xyssi – Asura Guardian
Xystus Furtim – Human Theif
Server: Stormbluff Ilse