Guild Wars 2

I’ve been playing the game since early release just about daily. I went out of town for one week, came back and tried to log into the game to play a bit and after just a couple of minutes playing the computer shuts down then restarts. I have checked and the computer is not overheating, the GPU is not overheating. I ran two other games to see if the same thing happens and it does not, it seems to be something that only happens when playing GW2. It has been working perfectly for the last couple of months, but now this is happening. Anyone else having the same problem? Anyone know what might be the problem?

Mine was doing that as well till I installed new drivers. (and instead of restarting the drivers would just crash now …. so still unplayable).
So many people reporting crashes after the last few patches. sigh.

Its annoying as hell. I ran SWTOR and no problem at all. I updated my video drivers and tried running GW2 again and after about 2 minutes playing online monitoring my CPU and GPU temp’s and power supply the computer restarted. The worste part is I tried this several times to see if I could find the culprit and it looks like the rebooting constantly did something to my Eclipse keyboard because it won’t light up or work anymore after one of the reboots. Had to plug in a regular old keyboard to continue working.

I hope they figure it out and fix it, I want to play.

I’m also having the same problems with my laptop, what brand are you using?

I actually built that PC specifically for this game and have been running it at full graphics since launch with no issue whatsoever until last night. I saw your post and realized your PC is an Asus, it just happens that my motherboard just happens to be an Asus as well. I didn’t want to buy the Asus board I wanted an intel board but the two PC shops I went to didn’t have the intel board I wanted and the closest thing was the Asus board, with only 3 day’s till early release I had no time to order it so I purchased the Asus board, now I’m regretting it because I have a feeling it has something to do with Asus.

Yup, been playing GW2 since release with no problems, then like 2 weeks ago the blue and black screens started, I updated all drivers and set graphics card profiles according to the sticky here, which worked, but since the Halloween updates it’s back to black and bluescreen again once each day after a few minutes of playing. Oddly, this happens only once each day, after I first started the game.

Confirm the restarts/instability is due to hardware by stress testing.

Read Question #18 here on how to do so.

Q18: My system crashes or restarts randomly or whenever I enter a certain area?
A: either software related or hardware problem.

1. Could be a software bug in-game or your drivers. Update to latest drivers.

Did this last night, did not work

2. Hardware if overheated will fail when stressed, especially when overclocked. A computer will shutdown if heat exceed its threshold set in the BIOS. Check for dust buildup on the heatsink/fan and temperature. Most bios will shutoff at CPU temps above 80C, but it can be set lower. Ideally you want the CPU to be less than 60. For GPU it can handle up to 90C but ideally you want it under 70C.

My GPU was running at 68, I increased the fan curve to speed up the fan speed at higher temps last night and it dropped to 66 (while in game). Idle it sits at around 42 or 43 I think it was. CPU, ingame, was at about 52 if I remember correctly, not home now to test. Didn’t check the bios but she’s been running the game perfectly since early release, and that’s when early release was out I was running EQ in the back ground selling stuff in the Bazaar…yes, I still have an EQ account, don’t laugh. However, last night I was not running EQ in the back ground at all, only trying to run GW2.

3. Overclocking can introduce instability, to confirm this stress, test your system and check for stability. Use Prime95 to test your CPU and Furmark to test your GPU.

I don’t have my system overclocked, I have never liked the idea of overclocking although my system does support it. However, I will do both the Prime95 and the Furmark tonight when I get home and hopefully that will shed some light.

4. There may be other component that might be failing when stressed such as motherboard chipset or ram. If corrupted data is on the HD, try using the -repair option as explaind in Q17.

Will try this as well tonight.

Thank you for the link, I’ll give those last two a try for sure tonight because I really want to play.

Been doing alot of testing, I know its not an overheating issue for sure. Computer rebooted with my CPU at 39 degree’s, motherboard at 27 degree’s, and GPU at 57 degree’s. However, I have also determined its not GW2, it’s just happening on this game and not the others because the others must not be as intensive as GW2 is. If you go into Start<Control Panel<System and Security<System and click on the rating link to rate your system, during the video portion, directx9 or 3d portion of the test, the system reboots. Did some searching online and it looks like it could be two things, faulty video card, which doesn’t seem to be the problem, it’s not overheating although it is clocking a bit higher then what it’s set at. Or it could be a faulty PSU, But not sure how to check if the PSU is faulty, anyone know? Also, anyone with a similar problem can try running the windows experience test and see if it is also restarting the computer for them? Let see if we can narrow this down and solve the problem.

If your PSU is dying slowly or can’t provide enough power the computer will shut it self down. Running 3D games/application will draw a lot of power.

Usually, the best way to test if the PSU is faulty is to try a different one.

You didn’t post your complete specs for your computer so its hard to give further advice. Good news is you can reproduce the problem, but bad news is i think your PSU might be the culprit.

Try :

1.Go to Control Panel > Administrative Tools > Event Viewer > Windows Logs> System > Filter Logs with Critical/Warning and Errors. Look for any Errors relating to reboots or View your BSOD with Blue screen viewer check the latest BSOD and such.

Akisame.9508:

I’ve been playing the game since early release just about daily. I went out of town for one week, came back and tried to log into the game to play a bit and after just a couple of minutes playing the computer shuts down then restarts. I have checked and the computer is not overheating, the GPU is not overheating. I ran two other games to see if the same thing happens and it does not, it seems to be something that only happens when playing GW2. It has been working perfectly for the last couple of months, but now this is happening. Anyone else having the same problem? Anyone know what might be the problem?

your computer video is being over clocked, and its over heating our compute. You need to find updated drive NCSOFT has negelected to tell their customers about. If you do not do this it will damage your laptop. I had the same problems and it was over clocking my video cad to 90-100 FPS, if you log into your Options menu and see what your FPS during game play you will see if its higher than normal. That if you ever monitor your FPS before.

Exzar.6420:

Akisame.9508:

I’ve been playing the game since early release just about daily. I went out of town for one week, came back and tried to log into the game to play a bit and after just a couple of minutes playing the computer shuts down then restarts. I have checked and the computer is not overheating, the GPU is not overheating. I ran two other games to see if the same thing happens and it does not, it seems to be something that only happens when playing GW2. It has been working perfectly for the last couple of months, but now this is happening. Anyone else having the same problem? Anyone know what might be the problem?

your computer video is being over clocked, and its over heating our compute. You need to find updated drive NCSOFT has negelected to tell their customers about. If you do not do this it will damage your laptop. I had the same problems and it was over clocking my video cad to 90-100 FPS, if you log into your Options menu and see what your FPS during game play you will see if its higher than normal. That if you ever monitor your FPS before.

Or maybe they tweaked to game abit so it will run beter on some systems …
I don’t see how higher FPS means overclocking….
Cause i am actually getting more FPS now a days in some area’s.
Because my GPU is able to pump out more FPS then before it’s getting hotter but even if it’s working at 99% it shouldnt burn out.

Probally something else going on with your system tbh… Did you ever checked the temps before telling ppl Gw 2 is overclocking your GPU because i serieusly doudt Anet is dumb enough to randomly overclock peoples hardware lol.

Exzar.6420:

your computer video is being over clocked, and its over heating our compute. You need to find updated drive NCSOFT has negelected to tell their customers about. If you do not do this it will damage your laptop. I had the same problems and it was over clocking my video cad to 90-100 FPS, if you log into your Options menu and see what your FPS during game play you will see if its higher than normal. That if you ever monitor your FPS before.

Please stop spouting this nonsense. Leave the tech support to the people with a better understanding of how computers work.

Exzar.6420:

Akisame.9508:

I’ve been playing the game since early release just about daily. I went out of town for one week, came back and tried to log into the game to play a bit and after just a couple of minutes playing the computer shuts down then restarts. I have checked and the computer is not overheating, the GPU is not overheating. I ran two other games to see if the same thing happens and it does not, it seems to be something that only happens when playing GW2. It has been working perfectly for the last couple of months, but now this is happening. Anyone else having the same problem? Anyone know what might be the problem?

your computer video is being over clocked, and its over heating our compute. You need to find updated drive NCSOFT has negelected to tell their customers about. If you do not do this it will damage your laptop. I had the same problems and it was over clocking my video cad to 90-100 FPS, if you log into your Options menu and see what your FPS during game play you will see if its higher than normal. That if you ever monitor your FPS before.

Exzar.6420 you made a separate post ranting about this earlier and moderators removed it. Don’t believe what he is saying, obviously doesn’t know what overclocking is.

I never played around with overclocking but everything I purchased for my PC allows for Overclocking. I have the software installed from EVGA for my 670 which allows overclocking and that’s where I’ve been monitoring the heat. Through there is also where, as I mentioned earlier, I noticed my card running a bit higher then what it was clocked for, but not by much, the system shut off when it gave a spike, which is why I’m thinking it was the power supply that couldn’t provide the necessary power for that spike. I figured since I run the game with full graphics maxed out was the reason for the graphics card to be a bit higher then it’s set clocking speed.

Either way, I’m taking my home built PC, with my head hanging down in shame, to CompUSA so they can do a diagnostic and find out if it’s the power supply or the video card. They said it costs 30 bucks for the diagnostic. But my gut feeling is telling me it’s the power supply.

Either way I’ll let you guys know in case anyone else gets the same problem I have.

Exzar.6420:

Akisame.9508:

I’ve been playing the game since early release just about daily. I went out of town for one week, came back and tried to log into the game to play a bit and after just a couple of minutes playing the computer shuts down then restarts. I have checked and the computer is not overheating, the GPU is not overheating. I ran two other games to see if the same thing happens and it does not, it seems to be something that only happens when playing GW2. It has been working perfectly for the last couple of months, but now this is happening. Anyone else having the same problem? Anyone know what might be the problem?

your computer video is being over clocked, and its over heating our compute. You need to find updated drive NCSOFT has negelected to tell their customers about. If you do not do this it will damage your laptop. I had the same problems and it was over clocking my video cad to 90-100 FPS, if you log into your Options menu and see what your FPS during game play you will see if its higher than normal. That if you ever monitor your FPS before.

LOL! Wow. Ignorance breeds contempt. Stop spreading your ignorance and educate yourself on how computers work. While your at it learn about the in game settings such as frame limiters.

@Akisame.9508

I guess if you don’t have a spare PSU to test, you could try intentionally underclocking the CPU and/or GPU to put less load on the PSU. If it runs without shutting down by doing so then likely its your PSU. But since you brought it to your local computer repair shop lets see what they find out =]

I know my card is not overheating, nothing in my PC is overheating. When the computer restarted last night the temps where:

CPU: 39º C
GPU: 57º C
MB: 27º C

So everything was nice and cold when it happened. My frame rate is around 70 to 80 in-game with no issues. My PSU is only two or three months old and it’s a nice corsair, here is the link:
http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=7195039&CatId=106

I haven’t gone to the comp shop yet so I can try what you said about underclocking and see what happens, I’m also thinking about cutting graphics down all the way and see what happens. I’ll figure this out, I’m determined!

Just a question, have you looked at your system logs in Event Viewer to see if there was possibly something being listed that may help narrow down the culprit? If the system is restarting because of a faulty driver or something similar it should generate an event log. Should…

lol @ Exzar.6420, the more you post the more it makes you look bad and clueless.

@Akisame.9508 since you just got the PSU you should still be with in warranty for replacement RMA

I have ASUS board. No issues. Asus P8Z77V. I mention this because a post above mentioned Asus boards.

I have had good luck with Asus boards.

Its your power supply. Either too small or dieing, post specs please.

Exzar has no clue what he is talking about, although he did make me laugh with that stupid babble.

With 850W, it’s unlikely to be too small. If the PSU really is dieing it should be a warranty case.
Akisame, you wrote earlier the crashes would mess with your keyboard. Did that keyboard come with its own drivers? Did you try to remove them?

850w tells nothing…..What brand? 12v rail amps? single or multi rail? If it a multi rail design are you sure your not overloading the rail the GPU is connected to?

you cant just look at the watt rating to tell if its enough juice. A quality 550w psu can out preform cheap offbrand 750-850w in some cases just because of the way they are built.

Either way its the psu, never go cheap on them.

Sorry for the delay on the answer’s and thanks for the help everyone. first, for those asking, here is my GPU and my PSU:

GPU: http://www.evga.com/Products/Product.aspx?pn=02G-P4-2678-KR
PSU: http://www.corsair.com/us/hx-series-hx850-power-supply-850-watt-80-plus-gold-certified-modular-psu.html

Ok, I called both manufactures, I did the test’s they asked me to run, The power supply according to my motherboard software AI Suite II shows that the power supply is giving good voltage all the way through shutoff. However, the EVGA Precision X shows that the power percentage right before shutoff spikes down, then it shuts off. They are sending me a brand new power supply to be on the safe side but he didn’t think it was the powersupply. Corsair Customer service was VERY nice and helpful.

I also called EVGA, they wheren’t so friendly and they where insisting that it was overheating on the motherboard or CPU which I know it’s false, it felt like they where try to rush me off the phone, but after keeping them on the phone so I can run the precision X and run the windows 7 experience I was able to give him numbers, then he sounded interested. Now, so you know, for EVGA, I don’t know about other card manufactures right now, but EVGA does offer a Boost, which is an overclocking feature where the GPU overclocks itself IF it needs to in order to satisfy the PC’s request for that little extra push of graphics. If you look at Precision X you have the blue line which is the clocking speed, mine was set at somewhere around 1,020with 0 overclock/underclock, and then the red line is the max boost which is set at around 1,070 or so. It’s not much, only like a 50 mhz boost but that, supposidely, is enouch to quench the thirst of the graphics crave to get that extra frame when it calls for it. However, when running the test, it goes up to the blue line, then when it needs the boost, instead of it stopping at the red line, it passes it and bottoms out at 1201 mhz. It doesn’t pass 1201 but it seems to just ram up to that and stays there, then it shuts off. The only way I was able to run the windows experience test without it shutting off was by UNDERclocking the system by 502mhz and the Mem clock offset also by -502mhz. I was then able to run the test in it’s fullest. Tonight I will try to run the game like this and make sure that’s the problem. EVGA is also sending me a replacement GPU, so I have two replacements coming in. I will switch out the powesupply first and test, if it still resets then we know it’s the video card because it’s way overclocking, seems like the boost feature is not working properly.

To answer the next question, yes, I uninstalled my drivers, uninstalled Precision X, restarted the computer, reinstalled driver’s and Precision X, same problem. So it doesn’t seem to be software but hardware. This is actually the first time I have ever had problems with Nvidia card. I use to buy BFG but they don’t make cards anymore and this is my first time using EVGA and now I have a sower taste in my mouth from it. I hope the second card doesn’t give me any trouble. I’ll try to keep you guys updated and if you have any idea’s for me to try just let me know.