download the whole game again!
I believe the patcher crc checks the data before considering a redownload. Either your hard drive is failing and losing data chunks (which would prolly cause your computer to crash in minutes) or you have a virus changing your files data. Are you in XP or one of the newer OS?
Windows 7. It doesn’t happen with any other game, including a few other mmo’s.
Kaun, I am having the same issue as you with multiple repairs resulting in a complete re-download of the game. I don’t think the issue is your computer or mine rather I suspect it’s on ANet’s end.
I feel your pain, I am limited to only one ISP in my area and it is a DSL connection and I have a large family that all uses the internet constantly.
Being an Aussie as well, I feel your pain.
Having said that, I have repaired mine constantly without needing to re-download the lot. Some of the the problem are with the ISP being interrupted by a heavy usage on your line or cable and it can also be the operating system not allowing access at times to Gw2 downloads.
GW2 tries to identify these problems constantly going by the feedback they get about customer issues so the more information you provide in a ticket the more they can help you.
I do my own research and manage to fix issues before having to submit a ticket. These are some solutions:
If you cannot connect, try another language to logon with. That will download a massive lot of files, but at the end, you can logon. There is another thread in the forum here about that.
If you get error messages that you cannot connect after a patch, investigate my solution if you like as that fixed it for me:
Sometimes also your network card gets messed up from so much going on that disabling it and re-enabling and clearing and refreshing DNS will help you get back in instantly.
Obviously, you do this of your own choice and I am not responsible for your decisions or outcomes. I wish you well and there are plenty of sites that show you how to look after your network card and DNS so they operate optimally.
This might be a dumb question, but i’m going to ask anyway…anyway i can use my disc to redownload my game instead? That’s why i bought it on discs originally anyway xD
EDIT: Oh wait…i think i don’t have to redownload after all.
(edited by PrinceCola.5620)
Being an Aussie as well, I feel your pain.
Having said that, I have repaired mine constantly without needing to re-download the lot. Some of the the problem are with the ISP being interrupted by a heavy usage on your line or cable and it can also be the operating system not allowing access at times to Gw2 downloads.GW2 tries to identify these problems constantly going by the feedback they get about customer issues so the more information you provide in a ticket the more they can help you.
I do my own research and manage to fix issues before having to submit a ticket. These are some solutions:
If you cannot connect, try another language to logon with. That will download a massive lot of files, but at the end, you can logon. There is another thread in the forum here about that.
If you get error messages that you cannot connect after a patch, investigate my solution if you like as that fixed it for me:
Sometimes also your network card gets messed up from so much going on that disabling it and re-enabling and clearing and refreshing DNS will help you get back in instantly.
Obviously, you do this of your own choice and I am not responsible for your decisions or outcomes. I wish you well and there are plenty of sites that show you how to look after your network card and DNS so they operate optimally.
I am having no issue with reconnecting. The issue is when i reconnect it runs an error check which takes 10 mins, then proceeds to re-download the game which takes around 30hrs.
Ooookay nerf the spammers! here’s a real STUPID question. Since I purchased game via D/L ( digital deluxe version) am I privy to receiving a set of install disks? don’t you think ARENANET should make this option available so we the customer can experience game play sooner? instead of having to wait 2 DAYS for the completion of the download? but of course by the time the disks arrive..you’ll be playing. but all in all I think the option should be available.
250k files is one hell of a d/l don’t you think?
(edited by Eolithic.7019)
Yes, it is a hell of a lot of files. Even if you have the disks, you will still need to download approximately 6 GB of additional files (everything since launch).
Unfortunately, I know find myself in the same position. I just started playing this game 1 month ago and had to jump through a ton of hoops to download the 6 GB with my 17.5/month cap. Now I am back to square one, essentially rendering the game unplayable for me. There was no patch crash. I simply opened up the launcher this morning, and it started in on 228,000 files.
I’ve tried the “repair” alias trick mentioned a few in another recent post. That did nothing for me. I would say this qualifies a complete disaster and ArenaNet needs to have specific help thread to address this. Telling people to re-download a 30GB game client is not a solution.
Update:
Download crashed about halfway through, back to the start again we go.
My kingdom for a repair tool that works.
Hey Guys,
I wasn’t able to download and install or repair the game either for about 4 days, but after scrounging around forums for hours, I pieced different threads together regarding antivirus software. I tried disabling my Avast Free antivirus and after switching to Microsoft security essentials, still couldn’t patch the game or repair it. It would keep getting stuck with 6 files to go, or have a read/write error if I patched it.
So I totally uninstalled my antivirus software, which isn’t something you should ever have to do, and the game installed straight away and started without any problems. I then reinstalled the antivirus software.
I’m not going to claim this is your problem, but I tried absolutely everything I could or was suggested to do by support and nothing helped, except the above.
I just tried to start the game 5 mins ago and I keep getting the black screen and GW2 is not responding. So I’ll try the absence of the antivirus software to see if it works.
I retract everything I said in the last post. I downloaded the game again from scratch with no antivirus and it still got stuck on the last 2 files. Have done everything I can think of to finish the install and I’m just frakking sick of it. I downloaded the patch yesterday without incident and then played for a few hours. The next day I tried to play and it was stuffed again. Best game I’ve played, but I can’t get it to work and the support team are just morons. “Maybe your firewall just spontaneously started blocking it.” Yeah maybe the client is crap. Adios………
ok guys…heres a kicker for windows 8 users. and it works very well. IF YOU HAVE WIRELESS CAPABILITY use your wireless and log into you router. then grab a cat 5 cable and hardwire your connection also. it will stay connected to both connections. I am downloading at 2MB per second this way. try it !!
I’ve downloaded 24% in less than an hour and a half. beats waiting on support to give you suggestions…I should work for ArenaNet… at least id give ya’ll solutions instead of " guessing" what the problem is. frikkin morons..
oook 1GB in less than 20 min. not bad !! just keeping you posted. you should really try it.
If I may also make another suggestion to those of you having crashing problems. once your game is downloaded. go to your game directory. create a new folder …copy and paste your GW2.dat and GW2.tmp and the launcher into that new folder. ( you may want to copy the .tmp first before it is finished and place it in the folder. that way if you bug out…you’ll have an additional copy to survive on. just a friendly suggestion since ArenaNet can’t seem to offer ANY solutions other than “Oops our bad”..