Guild Wars 2

ElPolloDiabloCH.2657:

Using open dns fixed it for me. Living in Switzerland

I’ve already had some issues with swisscom DNS. It’s just crap. I’ll give it a try.

I’ll try Google DNS and report back in a few minutes.

wiscarol.3610:

ElPolloDiabloCH.2657:

Using open dns fixed it for me. Living in Switzerland

I’ve already had some issues with swisscom DNS. It’s just crap. I’ll give it a try.

How do you set up an open DNS?

Thank you, from Tessin

Also switzerland/swisscom. But I don’t think this has something to do with the issue, since other people from other countries had/are having the same problem.

It does’nt seem like there will be a solution today. Still an official statement would be nice.

mata.9687:

wiscarol.3610:

ElPolloDiabloCH.2657:

Using open dns fixed it for me. Living in Switzerland

I’ve already had some issues with swisscom DNS. It’s just crap. I’ll give it a try.

How do you set up an open DNS?

Thank you, from Tessin

Do you have the white Centrino Grande router? You need to log into it (user and pass will be in documentation somewhere) at (in a browser) 192.168.1.1, go into Settings and on the first page there there’s an option to change Primary and Secondary DNS. I don’t know what OpenDNS address is, but google is 8.8.8.8 and 8.8.4.4.

Put it in and click save, and then go to the diagnostics page and reboot it. Or you can power cycle it on the router itself.

Grüss from Brügg bei Biel.

ZaxanRazor.6235:

mata.9687:

wiscarol.3610:

ElPolloDiabloCH.2657:

Using open dns fixed it for me. Living in Switzerland

I’ve already had some issues with swisscom DNS. It’s just crap. I’ll give it a try.

How do you set up an open DNS?

Thank you, from Tessin

Do you have the white Centrino Grande router? You need to log into it (user and pass will be in documentation somewhere) at (in a browser) 192.168.1.1, go into Settings and on the first page there there’s an option to change Primary and Secondary DNS. I don’t know what OpenDNS address is, but google is 8.8.8.8 and 8.8.4.4.

Put it in and click save, and then go to the diagnostics page and reboot it. Or you can power cycle it on the router itself.

Grüss from Brügg bei Biel.

Waiting for your report, did it work for you?

Thank you again, more precisely from Lugano have fun!

No, it doesn’t work.

Even after I remembered that I should flush the DNS cache, I still get the odd log in error and then the usual error 5x when I try to log in with my main.

Playing on the US server at this time isn’t fun because there’s almost a second’s ping, by the looks of it.

Using open DNS numbers (these ones: 208.67.222.222 and 208.67.220.220) didn’t work for me even after doing ipconfig /flushdns, the game client wouldn’t connect -at all-.

Thank you guys for your feedback and for keeping this discussion alive…

I checked the net a lot and still can’t find a solution for this annoying problem!!!

Luranni.9470:

Using open DNS numbers (these ones: 208.67.222.222 and 208.67.220.220) didn’t work for me even after doing ipconfig /flushdns, the game client wouldn’t connect -at all-.

Same here.
Strange that only Swiss/Swisscom users are posting on this thread. I’m pretty sure Swisscom is doing …. again.

changing to an american server works as a temporary fix.

Spam the heck out of @GuildWars2 on twitter to get them to notice.

I’ve also got a support ticket open but they first sent me a reply back talking about HoM (???) and then asked me a bunch of generic questions that really won’t help much unless we exchange about 20 emails.

I’m from France and I have the same problem.

Ashael.9540:

I’m from France and I have the same problem.

I wonder if this is the same problem that GW1 was having a few months ago with regards to European traffic not being connect and play on EU servers.

If I remember, playing on a US server there also helped rectify the problem.

I have spammed FB and Twitter with links back to this thread – no joy yet.

I’m actually trying to switch some different DNSs and nothing is working out.

As a feedback I also have many friends who play from Italy regions, nobody has our problem guys!

Hope that with via TWITTER somebody is going to answer us, but I onestly don’t think it’s a problem they can fix, to me it sounds more like something the providers have to handle with

Same problem here, Swisscom too.

I tried Hotspot Shield(download at chip.de) and it work, but the connection is so bad, I always lose the connection.
Hotspot Shield is a VPN session over USA.

Start game with your “normal” connection, go to the char overview, then alt+tab, start hotspot, back to game and choose char.

$wiscarol.3610>tracert 206.127.146.73

Détermination de l’itinéraire vers 206-127-146-73.plaync.com [206.127.146.73]
avec un maximum de 30 sauts :

1 <1 ms <1 ms <1 ms 192.168.1.1
2 32 ms 30 ms 30 ms xxx-xxx-xxx-xxx.fws.bluewin.ch [xxx]
3 35 ms 34 ms 35 ms 14-219-3-213.bluewin.ch [213.3.219.14]
4 35 ms 35 ms 34 ms 13-219-3-213.bluewin.ch [213.3.219.13]
5 35 ms 35 ms 34 ms 13-218-3-213.bluewin.ch [213.3.218.13]
6 43 ms 47 ms 36 ms 6-220-3-213.bluewin.ch [213.3.220.6]
7 36 ms 36 ms 35 ms i79tix-025-ten1-1.bb.ip-plus.net [138.187.129.82
]
8 * * * Délai d’attente de la demande dépassé.
9 * * * Délai d’attente de la demande dépassé.
10 * * * Délai d’attente de la demande dépassé.
11 * * * Délai d’attente de la demande dépassé.
12 47 ms 45 ms 47 ms 206-127-157-102.plaync.com [206.127.157.102]
13 * * * Délai d’attente de la demande dépassé.
14 * * * Délai d’attente de la demande dépassé.

Pretty sure that a Swisscom node is down again.
This i79tix something remembers me something :s It could take some time guys :S

Yea, that will be slow as heck – and might fall fowl of ANet’s anti-botting and anti-cheating software. Those programs usually do.

Is it a coincidence that this is happening when they reopened sales?

wiscarol.3610:

$wiscarol.3610>tracert 206.127.146.73

Détermination de l’itinéraire vers 206-127-146-73.plaync.com [206.127.146.73]
avec un maximum de 30 sauts :

1 <1 ms <1 ms <1 ms 192.168.1.1
2 32 ms 30 ms 30 ms xxx-xxx-xxx-xxx.fws.bluewin.ch [xxx]
3 35 ms 34 ms 35 ms 14-219-3-213.bluewin.ch [213.3.219.14]
4 35 ms 35 ms 34 ms 13-219-3-213.bluewin.ch [213.3.219.13]
5 35 ms 35 ms 34 ms 13-218-3-213.bluewin.ch [213.3.218.13]
6 43 ms 47 ms 36 ms 6-220-3-213.bluewin.ch [213.3.220.6]
7 36 ms 36 ms 35 ms i79tix-025-ten1-1.bb.ip-plus.net [138.187.129.82
]
8 * * * Délai d’attente de la demande dépassé.
9 * * * Délai d’attente de la demande dépassé.
10 * * * Délai d’attente de la demande dépassé.
11 * * * Délai d’attente de la demande dépassé.
12 47 ms 45 ms 47 ms 206-127-157-102.plaync.com [206.127.157.102]
13 * * * Délai d’attente de la demande dépassé.
14 * * * Délai d’attente de la demande dépassé.

Pretty sure that a Swisscom node is down again.
This i79tix something remembers me something :s It could take some time guys :S

You already had a similar experience with swisscom?

Right now I only have this GW2 problem, my SwisscomTV and any other via-internet application works just fine.

C:\Windows\system32>tracert 206.127.146.73

Tracing route to 206-127-146-73.plaync.com [206.127.146.73]
over a maximum of 30 hops:

1 2 ms 1 ms 2 ms Centro_grande.home [192.168.1.1]
2 * * * Request timed out.
3 22 ms 21 ms 23 ms 130-59.186-195.fws.bluewin.ch [195.186.59.130]
4 26 ms 23 ms 24 ms 14-219-3-213.bluewin.ch [213.3.219.14]
5 26 ms 27 ms 23 ms 13-219-3-213.bluewin.ch [213.3.219.13]
6 24 ms 24 ms 23 ms 13-218-3-213.bluewin.ch [213.3.218.13]
7 30 ms 34 ms 35 ms 6-220-3-213.bluewin.ch [213.3.220.6]
8 29 ms 25 ms 24 ms i79tix-025-ten1-1.bb.ip-plus.net [138.187.129.82
]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 33 ms 33 ms 32 ms 206-127-157-94.plaync.com [206.127.157.94]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>

Same error here :S
I’am also from Switzerland. Plz fix it so we can all continue to play this very nice game

mata.9687:

wiscarol.3610:

$wiscarol.3610>tracert 206.127.146.73

Détermination de l’itinéraire vers 206-127-146-73.plaync.com [206.127.146.73]
avec un maximum de 30 sauts :

1 <1 ms <1 ms <1 ms 192.168.1.1
2 32 ms 30 ms 30 ms xxx-xxx-xxx-xxx.fws.bluewin.ch [xxx]
3 35 ms 34 ms 35 ms 14-219-3-213.bluewin.ch [213.3.219.14]
4 35 ms 35 ms 34 ms 13-219-3-213.bluewin.ch [213.3.219.13]
5 35 ms 35 ms 34 ms 13-218-3-213.bluewin.ch [213.3.218.13]
6 43 ms 47 ms 36 ms 6-220-3-213.bluewin.ch [213.3.220.6]
7 36 ms 36 ms 35 ms i79tix-025-ten1-1.bb.ip-plus.net [138.187.129.82
]
8 * * * Délai d’attente de la demande dépassé.
9 * * * Délai d’attente de la demande dépassé.
10 * * * Délai d’attente de la demande dépassé.
11 * * * Délai d’attente de la demande dépassé.
12 47 ms 45 ms 47 ms 206-127-157-102.plaync.com [206.127.157.102]
13 * * * Délai d’attente de la demande dépassé.
14 * * * Délai d’attente de la demande dépassé.

Pretty sure that a Swisscom node is down again.
This i79tix something remembers me something :s It could take some time guys :S

You already had a similar experience with swisscom?

Right now I only have this GW2 problem, my SwisscomTV and any other via-internet application works just fine.

Yes i had some very similar issues in the past. It took Swisscom more than two weeks to fix… Hope it’ll be quicker. But i don’t know maybe it is not exactly the same problem this time. I’m not a network expert :S

I’m sure I remember having the same thing with GW1 and it was Anet that fixed it. I had pretty much the same exact tracert result too.

Where’s the guy who said OpenDNS fixed it? And can he give us detailed instructions/report on how he got that to work?

ZaxanRazor.6235:

I’m sure I remember having the same thing with GW1 and it was Anet that fixed it. I had pretty much the same exact tracert result too.

Hope you’re right But it seems to be very localized.

Same problem here :>
Also from Switzerland and with Swisscom…-.-’

Why we dont talk in German? Is it not allowed here? because is think the problem exists 99% in Switzerland >:

Well I’m in Switzerland but I’m English – sorry! /hides.

Luranni.9470:

Where’s the guy who said OpenDNS fixed it? And can he give us detailed instructions/report on how he got that to work?

open dns didnt fix it for me. Only thing that did, was transfering to an american server. its a temp fix, sure, but it allows me to play for the meanwhile at least.

GuyFawkes.2638:

Same problem here :>
Also from Switzerland and with Swisscom…-.-’

Why we dont talk in German? Is it not allowed here? because is think the problem exists 99% in Switzland >:

Maybe because it is an english forum and also because there are 4 official languages in Switzerland :p

I’m a guild leader, won’t that break stuff? (transferring I mean).

Found this on Swisscom site.

http://img15.imageshack.us/img15/691/swisscom.png

I can (probably) confirm that this is a swisscom issue: Playing at home (via swisscom) produces said error. Connecting through my work-vpn (which isn’t using swisscom) works…

edit: yes, confirming above picture. swisscom reports that one officially, although i don’t know if its related since playing on saturday worked just fine

Orogrim.5672:

Found this on Swisscom site.

http://img15.imageshack.us/img15/691/swisscom.png

Was 4 days ago :s

Orogrim.5672:

Found this on Swisscom site.

http://img15.imageshack.us/img15/691/swisscom.png

that would affect “every” connection. I am only having issues with guild wars 2, nothing else.

seewer.8751:

I can (probably) confirm that this is a swisscom issue: Playing at home (via swisscom) produces said error. Connecting through my work-vpn (which isn’t using swisscom) works…

Maybe not directly swisscom because some french folks said they have the same problem, but at least some node on the way toward NC servers.

And yeah if that fault was anything to do with it why did we only get booted out today?

87 posts and still NO MODERATORS in this discussion.

Help us!

Orogrim.5672:

Fyi it works for me. I logged in and tp to another area, everything works fine atm. Hope it will work for you too.

Er.. nope. Can’t log in to any characters or create a new one.

Er.. nope. Can’t log in to any characters or create a new one.

Luranni.9470:

Orogrim.5672:

Fyi it works for me. I logged in and tp to another area, everything works fine atm. Hope it will work for you too.

Er.. nope. Can’t log in to any characters or create a new one.

Er.. nope. Can’t log in to any characters or create a new one.

Yeah I know… Just after writing my reply, the same error occured. That’s the reason why I deleted it… Too sad. It worked for like 10 minutes.

Even identification server is difficult to reach. Definitely a network issue as ID servers are in the US if i remember.

Situation not aided by thousands of new players trying to log in – they reopened sales and a LOT of people are downloading/patching.

just transfer temporarily to an american server. Guilds aren’t server based, so it wont break (i am still in my guild just fine, no matter how many times i change server).

Luranni.9470:

Where’s the guy who said OpenDNS fixed it? And can he give us detailed instructions/report on how he got that to work?

I’d be interested in this too, I’ve tried both OpenDNS and GoogleDNS now and it makes no difference for me.

He might just get kicked out again when he tries to get into an instance or city.

Sin.2917:

just transfer temporarily to an american server. Guilds aren’t server based, so it wont break (i am still in my guild just fine, no matter how many times i change server).

I just don’t like the idea, I already free-transfered, and I don’t know when the free-transfer thing ends….that may occur way before we solve our BIG problem!

http://supportcommunity.swisscom.ch/t5/Diskussionen-zu-Swisscom/Unregelm%C3%A4ssige-Verbindungsprobleme/m-p/117158#M13050

GuyFawkes.2638:

Same problem here :>
Also from Switzerland and with Swisscom…-.-’

Why we dont talk in German? Is it not allowed here? because is think the problem exists 99% in Switzerland >:

I’m also English but living in Switzerland. My German doesn’t extend to technical computer discussion yet

And my Swiss German extends even less.

Chillbluber.8394:

http://supportcommunity.swisscom.ch/t5/Diskussionen-zu-Swisscom/Unregelm%C3%A4ssige-Verbindungsprobleme/m-p/117158#M13050

Translate?

I’m from the italian part of switzerland and I have a school-schweizerdeutsch

Chillbluber.8394:

http://supportcommunity.swisscom.ch/t5/Diskussionen-zu-Swisscom/Unregelm%C3%A4ssige-Verbindungsprobleme/m-p/117158#M13050

Don’t get anything written in German even using Google translate :s