Guild Wars 2

for a long time now, and its ONLY in GW2, i’ve been having a very high ping or latency what ever you want to call it.. u press one, and it takes like 2-6 seconds to activate the skill. when i enter combat its like a boss fight every time, rlly unplayable.

was wondering if its just me or if i can do something to fix it. i even moved server and all to no avail.

edit: i attached a pic of a speedtest i did, if it helps. i can go well over 25 most of the time i think.. i got 100mb connection but im using this thing that connects me through the electric wiring in the house or w/e.. doesn’t matter! but it shows my speed is fine.

This is my result http://www.speedtest.net/result/2209143501.png but I’ve never ran into that issue. As you can see my results are much lower than yours.

Also make sure the server you are testing against is as close to the game servers as possible. The US servers they seem to be in Dallas Texas while the European servers seem to be in Frankfurt Germany.

i checked with Frankfurt Germany and its about the same, ping didn’t pass that 80 zone while download was above 20 and upload was the same speed. so theoretically i should be running pretty smoothly if not smoothly but it just ain’t the case. and i’m in EU server i triple checked.

i doubt its my firewall since i’ve been using the same kitten thing for about 2 years or more now and it never gave me that problem, and i’ve been playing since 3 days b4 the release like many people here and only rarely it happened (usually it was because of the server tho).

this is just frustrating im having major lags that makes me unable to play, and i try to comfort myself by asking people in the area if they have lags too and they say no so its like a double “fu<k!!”

im starting to feel like i got no choice but to quit :\ shame.. got to 80 and everything…

dear arena net,

since day one, or should i say day -3, i have been playing your game. since that day i have been suggesting any honest and thoughtful ideas i have that could make your game better so it will last as much as possible and spread as far as possible.

SINCE THAT DAY, i have been reporting any bug i encounter in the game, tho if i see people already complaining about it i either not report it again or comment on their thread. not once have you commented on these threads. NOT. ONCE!!!!! trying to be an optimist i said to myself that maybe you just read it and passed it forward but didn’t feel the need to comment. well now i have this issue, be it bug or not, that causes me the inability to play your game anymore.

because of that i have made my plea, so you could actually help me fix it and make it possible for me to play once more, but seeing that you continue to show the same attitude reveals to me the basic fact, which is:

you don’t CARE about any of us. none of us!
we try to help you and you ignore us. we report bugs and you ignore us! we submit tickets and you ignore us! it has become clear to me what is your true nature, and i see now that the only way to get some assistance is if i would actually PAY you to come down from your high horse and give some of your precious time to help one of your COSTUMERS!!!!!!!!!!!!!
this supercilious behavior has no place in a business and it disgusts me.

i have no idea what made me so deluded to actually think i would get any help from you, and i have lost my faith in this company.

if i were to actually get an official comment i would post a pic of me eating my own hat. good day!

i get a steady 330 ping to gw2 during daytime and night time, but nighttime lag causes disconnects. its not you, its anet. ( i also get 170 ping to games like LoL and WoW)

Same problem here, high ping with 20mb connection, only on GW2…

now that you mention it, i have been playing only during the night lately.. does it lag more often during the night?

It does, for me a least, and on weekends it’s crazy…

tried it now, sunday morning. lags lags lags lags LAGS. unplayable.

i haven’t played for almost a week now, i think, because of this. seriously, if arena net can’t bother to help me then maybe i can’t be bothered to support their games.

still waiting for help. funny thing, last time i posted on this thread saying i got no help my message got deleted. so at least they read this.. just don’t bother to help me. nice…

delete a man’s plea for help one more time and by god, not even if you payed me will i play your game, or any game than you make in the future, again. EVER.
… even tho i can’t really play anyway since i have this issue.. :\

thank you for moving it to tech forum, at least by its own right its a form of helping. i just hope now i will get a solution instead of a silence treatment…

for now im just studying and playing dark souls (prepare to die edition), torchlight 2 and borderlands 2… i can manage without guild wars 2, i just WANT to play it.. seems illogical not to help :\

its not only you Lichy. there is a whole country (Israel) and i am sure other countries too, that suffer enormous lag, huge packet loss and disconnecting pings for the last week. there are few threads active about this. and sadly nothing happenns.

oh im from israel..

well i hope they fix it soon.

Lichy.6014:

dear arena net,

since day one, or should i say day -3, i have been playing your game. since that day i have been suggesting any honest and thoughtful ideas i have that could make your game better so it will last as much as possible and spread as far as possible.

SINCE THAT DAY, i have been reporting any bug i encounter in the game, tho if i see people already complaining about it i either not report it again or comment on their thread. not once have you commented on these threads. NOT. ONCE!!!!! trying to be an optimist i said to myself that maybe you just read it and passed it forward but didn’t feel the need to comment. well now i have this issue, be it bug or not, that causes me the inability to play your game anymore.

because of that i have made my plea, so you could actually help me fix it and make it possible for me to play once more, but seeing that you continue to show the same attitude reveals to me the basic fact, which is:

you don’t CARE about any of us. none of us!
we try to help you and you ignore us. we report bugs and you ignore us! we submit tickets and you ignore us! it has become clear to me what is your true nature, and i see now that the only way to get some assistance is if i would actually PAY you to come down from your high horse and give some of your precious time to help one of your COSTUMERS!!!!!!!!!!!!!
this supercilious behavior has no place in a business and it disgusts me.

i have no idea what made me so deluded to actually think i would get any help from you, and i have lost my faith in this company.

if i were to actually get an official comment i would post a pic of me eating my own hat. good day!

well, it is very naive to think that any mmorpg developer really care about players… they are paid to make a game… they make it that’s all. The time when enthusiasts developed a good games past long time ago…

when I have problem with latency (pretty often) I just exit the game and reopen it(or sometimes reset router), it helps…. why? ask this “pro” guys who made the game…

Same problem with latency and related only to GW2, every other game just runs normally. SWTOR, WoW, LoL, Diablo 3, SC2 – basicly normal latency in those and many other games while GW2 feels like playing with 2 second latency. Sometimes its normal and sometimes its – I press a button and nothing happens for few seconds.

This with the hillarious lack of any kind of ingame latency meter just boggles my mind.

lags and disconnects, I cant belive i paid real money for this game…. even SWTOR which is F2P from EAware has better service…

exact same issue, i live in Alabama and all my speedtest are giving expected results (20mb connection, reasonable ping). Many lags in wvw yesterday again, and today i lost my connection in GW2 twice in 20 min.
At , least, could we have something from the dev to test our connection to the Gw2 server?? (Im no specialist)

Some weird lags and disconnects here too. I tried to play yesterday but it was just impossible. Used my skills and it took 1-5 sec before anything happened. Even got some random disconnects too.

Oh, and as Madderdin said above, all other games are running just fine. (BF3, EVE Online, D3…)

I’ve been collecting a lot of data lately regarding the issues so many of us here have with lag spikes in this game. I’ll post a new thread about it soon, but here’s some info for now:

1. Each map/area is a different server, virtual or real, with different ip-adresses (check by typing /ip in the chat window ingame). Personally I can play just fine on one map, and lag like hell on another. Goes for every game mode in the game. Also, to make things worse to troubleshoot, one area that works just fine during the day, may be almost unplayable during the evening.

2. Speaking with friends why this only affects some of us, it’s very likely a misconfigured or failing router/switch somewhere between us and their servers. Otherwise, everyone would be affected the same, or something’s up on their servers that only affect some accounts.
Running pingplotter, I can see there’s a huge difference in packetloss between their different servers.

3. If it was something with our computers, we would have the same issues all the time, everywhere. At least for me, that’s not the case. So, point 2 above is most likely the reason this is happening.

This is not something that can be fixed on our part. Anet will have to look into this for us, and try figuring out what’s up. I hope they’re doing just that, if not – shame on them!

OGDeadHead.8326:

I’ve been collecting a lot of data lately regarding the issues so many of us here have with lag spikes in this game. I’ll post a new thread about it soon, but here’s some info for now:

1. Each map/area is a different server, virtual or real, with different ip-adresses (check by typing /ip in the chat window ingame). Personally I can play just fine on one map, and lag like hell on another. Goes for every game mode in the game. Also, to make things worse to troubleshoot, one area that works just fine during the day, may be almost unplayable during the evening.

2. Speaking with friends why this only affects some of us, it’s very likely a misconfigured or failing router/switch somewhere between us and their servers. Otherwise, everyone would be affected the same, or something’s up on their servers that only affect some accounts.
Running pingplotter, I can see there’s a huge difference in packetloss between their different servers.

3. If it was something with our computers, we would have the same issues all the time, everywhere. At least for me, that’s not the case. So, point 2 above is most likely the reason this is happening.

This is not something that can be fixed on our part. Anet will have to look into this for us, and try figuring out what’s up. I hope they’re doing just that, if not – shame on them!

Do you use a special software to test that? Im looking in win8 task manager TCP connections, but despite the recurrent lag and connection loss with the game client i dont see any packet loss or lag peak.

It appears that this is a common problem among people playing on European servers, there is a network latency thread here with people complaining about the same issues (severe game lag but still able to chat).

Although I myself haven’t posted a ticket other people have and then posted the replies in the thread, apparently lots of people who are experiencing this problem are using France Telecom like me and Anet have said the problem lies with the ISP routing to the servers and is not something they can fix.

This ends the discussion unfortunately and leaves the problem at the users door. If it was minor lag I could deal with it, in fact when the problem first started appearing about a month ago the lag spikes only lasted a few seconds and I just played through. Recently however the lag has become ridiculous and if I am in fractals or Tixx it is not unusual to have over a minute lag: skill bar is unresponsive, other players just run in the same direction, mobs freeze, still able to chat however.

Considering the only real enjoyment I get out of GW2 is grouping with other people and doing instances I have shelved the game until the situation resolves itself, not much else I can do is there?

same with me have to leave my pvp team probably because of this……….

cupachabra.3510:

This ends the discussion unfortunately and leaves the problem at the users door.

This is where they need to step up and go further in their troubleshooting.
According to friends, issues quite similar to ours happened with WoW a few years back. The issue then was apparently a misconfigured/failing router/switch somewhere, and Blizzard took the time to examine and help fix the thing- their customers simply wouldn’t accept to get blamed for having lousy computers/isps.
If I remember correctly, it wasn’t something wrong with their hardware, nor the ISPs, but somewhere between. Of course, wow-players pay a monthly subscription fee and we don’t, so here it comes down to goodwill-effort from Anet if they want to really try and help us out.
Leaving this to the customer to resolve isn’t an option really, it is they as a company that will have to try and fix this for us.
It used to work just fine for me, now I can check different areas with pingplotter to determine beforehand if it is even worth logging in, or if the PL are way out of hand to be able to play at all.

cupachabra.3510:

It appears that this is a common problem among people playing on European servers, there is a network latency thread here with people complaining about the same issues (severe game lag but still able to chat).

Although I myself haven’t posted a ticket other people have and then posted the replies in the thread, apparently lots of people who are experiencing this problem are using France Telecom like me and Anet have said the problem lies with the ISP routing to the servers and is not something they can fix.

This ends the discussion unfortunately and leaves the problem at the users door. If it was minor lag I could deal with it, in fact when the problem first started appearing about a month ago the lag spikes only lasted a few seconds and I just played through. Recently however the lag has become ridiculous and if I am in fractals or Tixx it is not unusual to have over a minute lag: skill bar is unresponsive, other players just run in the same direction, mobs freeze, still able to chat however.

Considering the only real enjoyment I get out of GW2 is grouping with other people and doing instances I have shelved the game until the situation resolves itself, not much else I can do is there?

Paying for something that cease to function after 1-2 months is not ok either. I doubt it’s solely the internet provider’s fault when GW2 is the ONLY game to have such an issue on my computer right now.
And im sure that if i download a bad free-2-play mmo that has been coded by people with no hands i wont have this issue.
So please, is it possible to get an official answer, just to say of you’re looking into it, or even if you don’t care.