my game freezes and screen goes black

my game freezes and screen goes black

in Account & Technical Support

Posted by: amazing.2843

amazing.2843

Well I started getting this random problems I started the game play for about a minute the screen freezes and go black I still hear the music so I shut off my computer and restart it.I have to do this like 2 or 3 times a day to get it up and running. It doesn’t matter what video settings I use low or high same thing happens.

I updated both of my video cards just incase but nothing changed.

so if any one can help me with this issue I would really appreciate the help

my computer specs:
processor:Intel® Core™ i7 CPU 960 @ 3.20GHz
operating system:Windows 7 Home Premium Edition (64 bit)
ram:9gb (1333mhz)
video cards(crossfire):ATI Radeon HD 5670 x ATI Radeon HD 5670 1gb each
hard drive:1tb

(edited by amazing.2843)

my game freezes and screen goes black

in Account & Technical Support

Posted by: Eustus.3089

Eustus.3089

Had this same problem since the last patch. No problems with any other games, all running at max rez, quality etc. (RIFT no prblems at all).
PC freezes after 30-45 mins, can only button it to reboot.
I’m not very technical so can’t enter into any meaningfull discussions. I don’t think it’s PC or Graphics card relayed.
Had something similar on a different m/c about 3 years ago with an early patch for WofW. Turned out to be the patch mis-using the Video Memory continually writing to it and not clearing down, until it overflowed into the system protected areas and crashing.
Looked at the ‘NVIDIA Control Panel’ – Manage 3D Settings and noticed that:-
“Multi-display/mixed-GPU acceleration” was set to ‘Multi-display performance mode’ by default. Thought that this must require a large amount of memory, so 2 days ago I changed it to ‘Single display performance mode’.
Played the game for 6-8 hours for each of the last 2 days and had 1 crash!!!
[Display]
Operating System: Windows 7 Professional, 64-bit (Service Pack 1)
DirectX version: 11.0
GPU processor: GeForce GT 240
Driver version: 306.97
DirectX support: 10.1
CUDA Cores: 96
Core clock: 550 MHz
Shader clock: 1340 MHz
Memory data rate: 1580 MHz
Memory interface: 128-bit
Total available graphics memory: 2815 MB
Dedicated video memory: 1024 MB DDR3
System video memory: 0 MB
Shared system memory: 1791 MB
Video BIOS version: 70.15.1E.00.00
IRQ: 16
Bus: PCI Express x16

my game freezes and screen goes black

in Account & Technical Support

Posted by: Merc The Forgotten.5610

Merc The Forgotten.5610

https://forum-en.gw2archive.eu/forum/support/tech/Black-Screen-Issue-AMD-ATI/first#post38195

i had the same problem but with a nvidia card and it’s solved now(atleast i hope) try this

This is the AMD/ATI solution for it

my game freezes and screen goes black

in Account & Technical Support

Posted by: amazing.2843

amazing.2843

https://forum-en.gw2archive.eu/forum/support/tech/Black-Screen-Issue-AMD-ATI/first#post38195

i had the same problem but with a nvidia card and it’s solved now(atleast i hope) try this

This is the AMD/ATI solution for it

I tried that and I checked the settings they were 100% the same as they posted on the thread so the problem isn’t being caused by that

(edited by amazing.2843)