please help me :( i need ur reply ASAP arenanet :(
in Account & Technical Support
Posted by: SolStice.7184
in Account & Technical Support
Posted by: SolStice.7184
my 2 chars was stuck at kessex hills..i cant even access into the game >.<
please help me with this
heres the error:
—> Crash <—
Fatal Error: Fatal disk-error (1117) on read,
App: Gw2.exe
Pid: 2260
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15880
When: 2012-10-30T23:11:08Z 2012-10-30T16:11:08-07:00
Uptime: 0 days 0:04:38
Flags: 0
—> System <—
Name: BRIZ
IpAddr: 192.168.1.100
Processors: 4 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)
—> System Memory <—
Physical: 2150MB/ 4077MB 52%
Paged: 5667MB/ 8153MB 69%
Virtual: 2814MB/ 4095MB 68%
Load: 47%
CommitTotal: 2485MB
CommitLimit: 8153MB
CommitPeak: 2561MB
SystemCache: 1829MB
HandleCount: 16899
ProcessCount: 58
ThreadCount: 694
—> Process Memory <—
Private: 971MB
WorkingSet: 512MB
PeakWorkingSet: 512MB
PageFaults: 265903
[DbgHelp.dll is C:\windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]
in Account & Technical Support
Posted by: SolStice.7184
eax-32 369EF88C 7709faf6 00666515 00000000 369ef8fc
eax-16 369EF89C 74fac40d 369ef8fc 74fac41f 369ef8ac
eax 0 369EF8AC 80000003 00000000 00000000 74fac41f
eax16 369EF8BC 00000002 00000002 071cd9a0 00000280
eax+32 369EF8CC 0000002e 00000040 369efc30 369ef9b0
eax+48 369EF8DC 369ef900 008b97cf 369ef9b0 00000000
in Account & Technical Support
Posted by: SolStice.7184
—> Stack <—
369EFCC0 00c5614c 01292a38 0000020e 00000000 La..8*)………
369EFCD0 01292adc 00000000 61746146 6964206c .)…..Fatal di
369EFCE0 652d6b73 726f7272 31312820 20293731 sk-error (1117)
369EFCF0 72206e6f 00646165 07030790 089f1690 on read………
369EFD00 00000000 00000000 089f1690 369efd24 …………$..6
369EFD10 00660189 000011d0 00000000 07030790 ..f………….
369EFD20 089f1690 369efd48 0065f69d 00000103 ….H..6..e…..
369EFD30 0fdaaa70 00001318 369efd6c 770a623f p…….l..6?b.w
369EFD40 770a6244 41866aca 00001318 0fdaaa70 Db.w.j.A….p…
369EFD50 00000103 369efd44 01646b30 369efdb0 ….D..60kd….6
369EFD60 770e71d5 0011591e fffffffe 369efd7c .q.w.Y……|..6
369EFD70 74fd773a 000003e5 0fdaaa70 369efdc0 :w.t….p……6
369EFD80 74fadd9f 74fadda6 8f05cb23 00000000 …t…t#…….
369EFD90 00001318 070c3ba0 203fdc00 00000001 …..;….? ….
369EFDA0 00000000 00000000 369efd88 7708f9b9 ………..6…w
369EFDB0 369efdf8 74fd6fa0 cd66b12b fffffffe …6.o.t+.f…..
369EFDC0 74fadda6 74a83f07 00001318 071306b8 …t.?.t……..
369EFDD0 00010000 00000000 8f036f50 369efe14 ……..Po…..6
369EFDE0 0065e825 01292a38 0000020e 01292a8c %.e.8)……).
369EFDF0 0000045d 01292adc 00000002 012929d0 ]….)……)).
369EFE00 01292adc 0000045d 070c3c20 070c3ba0 .*).]… <…;..
369EFE10 0fdaaa70 369efe2c 0065fa5f 070c3c20 p…,..6_.e. <..
369EFE20 070c3ba0 0fdaaa70 0702ee10 369efe3c .;..p…….<..6
369EFE30 0065fd09 0000045d 00000000 369efe58 ..e.]…….X..6
369EFE40 00662990 0fdaaa70 00000000 0702ee10 .)f.p………..
369EFE50 00000000 0702fea0 369eff00 00661206 ………..6..f.
369EFE60 0fdaaa70 00000000 0702ee10 0702ee50 p………..P…
369EFE70 0702fea0 0001014c 00000000 0151d840 ….L…….@.Q.
369EFE80 01527b9b 369efe98 74fd7c46 00000000 .{R….6F|.t….
369EFE90 00000000 7708fd90 369efee8 74faf380 …….w…6…t
369EFEA0 369efeb0 369efedc 369eff00 036e4b88 …6…6…6.Kn.
369EFEB0 00000000 00026161 00001000 000feddc ….aa……….
369EFEC0 00000001 0014f7ff 00010000 00010000 …………….
369EFED0 7708fab2 74fab955 ffffffff 369eff24 …wU..t….$..6
369EFEE0 00000000 369eff2c 00001000 00000104 ….,..6……..
369EFEF0 74fab8d9 00000000 0fdaaa70 00000000 …t….p…….
369EFF00 369eff20 006612f1 070c3ba0 000003e8 ..6..f..;……
369EFF10 369eff28 0702ee50 0702ee10 036e4b88 (..6P……..Kn.
369EFF20 369eff44 00661355 00000000 00000000 D..6U.f………
369EFF30 0702fea0 0066094f 00000000 036e4b88 ….O.f……Kn.
369EFF40 00000000 369eff7c 008b5bcd 0702fea0 ….|..6.[……
369EFF50 8f036df0 00000000 036e4b88 036e4b88 .m…….Kn..Kn.
369EFF60 80000003 369eff50 369ef2f4 369effc4 ….P..6…6…6
369EFF70 008b5d30 b8c8f2ec 00000000 369eff88 0]………….6
369EFF80 008b5c75 00000000 369eff94 74a833aa u\………6.3.t
369EFF90 036e4b88 369effd4 770a9ef2 036e4b88 .Kn….6…w.Kn.
369EFFA0 41866872 00000000 00000000 036e4b88 rh.A………Kn.
369EFFB0 80000003 74aa7717 74aa7717 369effa0 …..w.t.w.t…6
369EFFC0 369ef2f8 ffffffff 770e71d5 00115296 …6…..q.w.R..
369EFFD0 00000000 369effec 770a9ec5 008b5bf3 …….6…w.[..
369EFFE0 036e4b88 00000000 00000000 00000000 .Kn………….
369EFFF0 00000000 008b5bf3 036e4b88 00000000 …..[…Kn…..
in Account & Technical Support
Posted by: SolStice.7184
in Account & Technical Support
Posted by: kirito.4138
—> Error Logs <—
Model ‘0×007209’: Can’t unlink child ‘0×00df5a’ from parent bone ‘root’, there’s no bone with that name.
Model ‘0×00f483’: Missing anim or fallbacks: on
Disk read failed with error 1117 (incomplete): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’
Disk read failed (1117): file ‘C:\Program Files (x86)\Guild Wars 2\Gw2.dat’
looks like its having trouble reading the game files, could be corrupted. Tried using the -repair command line option?
in Account & Technical Support
Posted by: Ashley Segovia.8276
Technical Support
Hi SolStice – 1117 is the Windows error-code indicating that “The request could not be performed because of an I/O device error”. Which utility did you use to check for errors with your disk? I recommend that you find and use your HDD manufacturer’s diagnostic utility to confirm its health.
Optionally, you could try reinstalling GW2 to a different drive if you have one available. If that works without issue, it suggests that there may be an issue with the original drive.
in Account & Technical Support
Posted by: SolStice.7184
should i try shrink my hdd :/??i have only 1 hdd..
in Account & Technical Support
Posted by: Chelis.2948
Hey there. I havent encountered your issue but i would strongly advise you NOT to compress your hard drive. It effects performance so ive been told. Check your hdd for errors like the technical support suggested
in Account & Technical Support
Posted by: Lutiel.1029
It’s highly likely that your harddrive is failing. Make backups of your data! Then try the suggestions above. If you keep getting weird errors (not only from GW) it’s time to get a new drive.
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