Guild Wars 2

EDIT: WRONG SECTION, if somone with the power could please move this to account issues I’d be grateful

Hey, my girfriendlast night bought this game to play with me, she created a norn mesmer called saara gungnir , named her website account whoopitaow and played for half an hour. logged out and went to bed.
during this time she said nothing in game.

I am creating this thread as upon logging in to the game today to play she has " your account has been suspended for an account issue/rules of conduct/user agreement/naming policy/conduct breaches and outcomes , she is unable to login.
-according to the ruleset even if a name were offensive, for a first offence she should be offered a free name change and warning, not an ‘account suspended contact support’

now having nothing but excellent support for me personally in the time i’ve played this game, i’m suprised quite reasonably i thought that a bungle such as this could happen, and due to it being more than just a ticket issue, i’m asking on her behalf (as she cannot even log into the forums due to ’does not have access to gw2)

Also because if somone buys your game, plays for 30 mins then is unfairly banned without warning, its an awful first impression for her . and i dont want to have to wait 3 days for a ticket in the very limited time we have to play games together due to having commitments.

thanks kindly for your time.

Update: gw2 support staff emailed her telling her they were resolving it now, an hour later they refunded the purchase, no explanation of WHY they were refunding it, nor what the original problem actually was, or that she only wanted them to fix her account so she could play again.

Also, what even happened to her account, is it dead now? , was it deleted? was it accidentally banned, still don’t know.

arenanet please, i thought you guys were much better than this

Ophyrs.5984:

Arenanet please, I thought you guys were much better than this.

Define much better? She only lost 30 minutes of gameplay, just have her buy the game again and reroll the mesmer.

Hecuter.6274:

Ophyrs.5984:

Arenanet please, I thought you guys were much better than this.

Define much better? She only lost 30 minutes of gameplay, just have her buy the game again and reroll the mesmer.

and what if she hadn’t played for 30 minutes before this, imagine an hour, 1 day, 1 week, 1 month. It would be much better would be explaining WHY the character was wrongfully banned/deleted instead of ignoring her requests and refunding.
imagine if that happened to another player, who had put in a LOT more hours than that, no explanation ban then refund when the ban is queried.

Ophyrs.5984:

Hecuter.6274:

Ophyrs.5984:

Arenanet please, I thought you guys were much better than this.

Define much better? She only lost 30 minutes of gameplay, just have her buy the game again and reroll the mesmer.

and what if she hadn’t played for 30 minutes before this, imagine an hour, 1 day, 1 week, 1 month. It would be much better would be explaining WHY the character was wrongfully banned/deleted instead of ignoring her requests and refunding.
imagine if that happened to another player, who had put in a LOT more hours than that, no explanation ban then refund when the ban is queried.

We can play what-if… but you’re arguing with the wrong person – I am not ANet and they will most likely not respond to you as this is the Tech Support forum.

i believe your not looking at this objectively, but you are correct, posted in the wrong section, if some benelovent mods could please move this i would be beyond greatful.