Guild Wars 2

So, as a lot of you have noticed, for the past 2 weeks in particular (throughout the past year there have been other cases of the same issues but it is more rampant now than EVER), many have come across not just crashes, but BSODs while playing Guild Wars 2.

My husband and I upgraded recently to Windows 7-64, and upgraded to 8gbs of RAM. The thing is, we did not have any of these issues prior to doing so. It wasn’t until recently, and while playing GW2, that this fiasco began.

After following multiple procedures to fix the game, none have worked. Unfortunately, even after uninstalling and deleting all GW2 files, our computer continued to BSOD randomly afterwards. I looked up dozens and dozens of possibilities and still have not been able to pin point the issue. Although, my husband did take some advice via tech forums to solve the BSOD in particular, we are crossing our fingers that it worked. (And yes, we checked everything!)

I have a theory to run by you guys, because well some of you probably know more than I or my husband about hardware/software. Our theory is: that because GW2 has a tendency to really push a system, and because of recent wonky programming and coding or patches (some have looked into plenty of memory leaks), that the game could possibility corrupt drivers or system files and cause computer hardware to the extremity of causing BSODs, and in turn causing damage to systems. It could be small, or even to just push some system parts to become faulty or corrupt in general over time due to extensive game play. (I think I put in about 400-500 hours give or take a few hundred since the release, and sometimes anywhere between 1-2 hours or 5-8 hours of game time throughout a day.)

This is just a theory, but it seems very likely don’t you think? I just don’t find it to be a coincidence that SO MANY are experiencing these issues and ultimately don’t find a fix, or have to essentially replace old to new parts for a fix. I know it is a stretch because there aren’t many cases of game files to do this, but it is about the only one right now that makes sense.

Thoughts?

GW2 will never BSOD a system. In fact, almost all non previleged software will never BSOD a system. If a game does BSOD a system then blame your hardware and OS. Windows do not crash as often, so I am blaming your ram.

GW2 coding is woncky but it will never crash windows.

Software will not damage hardware unless the hardware is defective to begin with.

Most of the time, BSOD’s are an indication of bad hardware (including settings) OR corrupt/incorrect device drivers.

You mentioned that you ‘upgraded’ your OS. Was that a clean install (which includes formatting the HDD) or an actual upgrade over the existing operating system?

If it was the latter, you should really format the drive and do a proper install. It’s been my experience that OS upgrades (without a clean install) generally don’t quite work right.

In regards to the memory upgrade: Was it completely new RAM or did you add more to your existing RAM?

A good thing to check would be the memory timings and voltage settings in BIOS. What happens sometimes is that BIOS will incorrectly detect RAM settings. Make sure the settings match the manufacturer’s specifications.

Also, if this computer is overclocked at all; try setting everything back to default settings – at least as a test. Good luck.

You can also check the BSOD dump files that are created. In there you will see what went wrong. And then you can fix it.
You can find those files in c:\windows\minidumps
If you have trouble reading them, just put them online so we can take a quick look and help you out.

hoegarden.4287:

You can also check the BSOD dump files that are created. In there you will see what went wrong. And then you can fix it.
You can find those files in c:\windows\minidumps
If you have trouble reading them, just put them online so we can take a quick look and help you out.

This indeed is the best way we can help you, post the .dmp files and we can go over them and see whats making the system unstable. A game will not cause a system to BSOD, it will always be the sub system it runs on, the only thing a game can ever really do to BSOD a computer is when the PC is not being cooled well enough be it fault of the cooling system, lack of cleaning, or hot environment, causing the system to over heat and shut down. Other than that, it is going to be driver/hardware/corrupt install related.

I’m with abomally on the “upgrade” install. I can confirm that upgrade installs over an intact os cause more issues than freshly formatted installs.

You confirmed that you didn’t have any issues prior to that and even after uninstalling you’re still experiencing these issues. Also, make sure all of your hardware is seated properly, sometimes when upgrading one piece another one gets bumped and doesn’t make good contact and can causes random crashes.

hoegarden.4287:

You can also check the BSOD dump files that are created. In there you will see what went wrong. And then you can fix it.
You can find those files in c:\windows\minidumps
If you have trouble reading them, just put them online so we can take a quick look and help you out.

Well i have a clean install of windows 7 64bit MSI gamers laptop with 8 GB DDR3 RAM.
Never had any bluescreen till 1 of the SSC patches.
U say that software can never give a BSOD, but why do some people get a BSOD only after the SSC patch?! Don’t u think it’s strange?I would like to hear your opinion or those of the devs. we alrdy have this bug for like a week w/o any info of the devs or a way to fix this.

“Blue screens are typically caused by software errors in device drivers: in NT-based Windows systems by poorly written device drivers, and in the Windows 9x family of operating systems by incompatible DLL driver files or bugs in the software kernel of the operating system. They can also be caused by physical hardware faults, such as faulty RAM or power supplies, overheating of components, or hardware which is run beyond its specification limits (”overclocking")." – Wikipedia

So i’ve no idea what your SSC patch means (i can make abbreviation too if you want like TPLM so that you don’t know what i’m talking about, but it will not help to those who try to help) Anyway, maybe whatever patch you are talking about mess around with dll’s then yes you can have problems. But then again it is not the fault of the game. All it does is copy files from one location to an other. If your computer failed to copy a file, then you can have problems. My gw2 game works everyday without problems, so maybe you have a hard disk that is not very stable or something.

hoegarden.4287:

“Blue screens are typically caused by software errors in device drivers: in NT-based Windows systems by poorly written device drivers, and in the Windows 9x family of operating systems by incompatible DLL driver files or bugs in the software kernel of the operating system. They can also be caused by physical hardware faults, such as faulty RAM or power supplies, overheating of components, or hardware which is run beyond its specification limits (”overclocking")." – Wikipedia

So i’ve no idea what your SSC patch means (i can make abbreviation too if you want like TPLM so that you don’t know what i’m talking about, but it will not help to those who try to help) Anyway, maybe whatever patch you are talking about mess around with dll’s then yes you can have problems. But then again it is not the fault of the game. All it does is copy files from one location to an other. If your computer failed to copy a file, then you can have problems. My gw2 game works everyday without problems, so maybe you have a hard disk that is not very stable or something.

SSC as in southsun cove the place of karkas.
So do u suggest that i do a total reinstall of GW2? To get rid of all failed files?

Well hoegarden i can see that u know wath you are talking about, perhaps u can find out waths wrong. I downloaded windebug and found out that my gw2 errors give more information. Here is the report of the latest crash.
—> Crash <—
Exception: c0000005
Memory at address 9297805f could not be read
App: Gw2.exe
Pid: 1364
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 19175
Module: ntdll.dll
When: 2013-06-09T14:34:52Z 2013-06-09T16:34:52+02:00
Uptime: 0 days 0:00:10
Flags: 0

—> System <—
Name: MSI
IpAddr: XXXXXXXXXXXXXXX <U guys dont need to know this :P>
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 5691MB/ 8169MB 69%
Paged: 12788MB/16336MB 78%
Virtual: 2605MB/ 4095MB 63%
Load: 30%
CommitTotal: 3548MB
CommitLimit: 16336MB
CommitPeak: 4126MB
SystemCache: 3123MB
HandleCount: 20936
ProcessCount: 72
ThreadCount: 873

—> Process Memory <—
Private: 1299MB
WorkingSet: 483MB
PeakWorkingSet: 483MB
PageFaults: 185179

[DbgHelp.dll is C:\windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×130c <—

—> Trace <—
Pc:7770dfe4 Fr:3af5f814 Rt:76c514dd Arg:3b8b0000 00000000 92978060 3af5f83c
Pc:76c514dd Fr:3af5f828 Rt:6fd79359 Arg:3b8b0000 00000000 92978060 3af5f848
Pc:6fd79359 Fr:3af5f83c Rt:6fd7a989 Arg:92978060 3af5f864 6fae539c 55978070
Pc:6fd7a989 Fr:3af5f848 Rt:6fae539c Arg:55978070 9efe265d 557fcd30 6fae40cb
Pc:6fae539c Fr:3af5f864 Rt:6f97c1ad Arg:00000001 3e9e8040 6fbeffe0 3ea00850
Pc:6f97c1ad Fr:3af5f888 Rt:6fb38f47 Arg:3bed7000 53e9bc50 00000000 3e97f6b0
Pc:6fb38f47 Fr:3af5ff2c Rt:6fb353c9 Arg:3e9f2400 6fb4d4c9 00000000 00000000
Pc:6fb353c9 Fr:3af5ff44 Rt:6fd7e688 Arg:3e97f6b0 b199d523 00000000 00000000
Pc:6fd7e688 Fr:3af5ff7c Rt:6fd7e712 Arg:00000000 3af5ff94 76c533aa 3e9f3fe0
Pc:6fd7e712 Fr:3af5ff88 Rt:76c533aa Arg:3e9f3fe0 3af5ffd4 77719ef2 3e9f3fe0
Pc:76c533aa Fr:3af5ff94 Rt:77719ef2 Arg:3e9f3fe0 4d96f2f9 00000000 00000000
Pc:77719ef2 Fr:3af5ffd4 Rt:77719ec5 Arg:6fd7e6ae 3e9f3fe0 00000000 00000000
Pc:77719ec5 Fr:3af5ffec Rt:00000000 Arg:6fd7e6ae 3e9f3fe0 00000000 00000000

—> Thread registers <—
eax=92978058 ebx=92978060 ecx=55977f68 edx=000000c7 esi=3b8b0000 edi=00000000
eip=7770dfe4 esp=3af5f804 ebp=3af5f814
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246

ecx-32 55977F48 00000007 55977f70 55977d80 ffffffff
ecx-16 55977F58 7fffffff 00000000 6c4f67ba 80000000
ecx 0 55977F68 000063ca 55977f68 00000000 00000000
ecx16 55977F78 00000005 00007f01 000700e4 00000042
ecx+32 55977F88 03800000 00000000 00010002 000000c0
ecx+48 55977F98 03800000 00000000 000100e4 01808c04
esi 0 3B8B0000 e652f58c 0100bfb3 ffeeffee 00000000
esi16 3B8B0010 3bed0010 3b8b00a8 3b8b0000 3b8b0000
esi+32 3B8B0020 00000010 3b8b0588 3b8c0000 00000000
esi+48 3B8B0030 00000001 00000000 3b8bfff0 3b8bfff0

—> Code <—
7770DFC4 00000001 0f85b354 0000f646 48010f85 …….T…FH…
7770DFD4 db620000 f6c3070f 85080005 008d43f8 .b…………C.
7770DFE4 80780705 0f84e4ff 0400f640 073f0f84 .×..........?.. 7770DFF4 e8ff0400 8945fc3b c70f8450 00050080 .....E.;...P.... 7770E004 7bff050f 84efff04 008b45fc f6400780 {.........E....
7770E014 0f846754 00008bd3 8bcee86f 03000084 ..gT…….o….

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—> Stack <—
3AF5F804 557fcd30 55978160 017e61ac 00000000 0..U`..U.a~…..
3AF5F814 3af5f828 76c514dd 3b8b0000 00000000 (..:…v…;….
3AF5F824 92978060 3af5f83c 6fd79359 3b8b0000 `…<..:Y..o…;
3AF5F834 00000000 92978060 3af5f848 6fd7a989 ….`…H..:…o
3AF5F844 92978060 3af5f864 6fae539c 55978070 `…d..:.S.op..U
3AF5F854 9efe265d 557fcd30 6fae40cb 557fcd30 ]&..0..U..o0..U 3AF5F864 3af5f888 6f97c1ad 00000001 3e9e8040 ...:...o......>
3AF5F874 6fbeffe0 3ea00850 3e9f2400 3e9f2400 …oP..>.$.>.$.>
3AF5F884 3bed7000 3af5ff2c 6fb38f47 3bed7000 .p.;,..:G..o.p.;
3AF5F894 53e9bc50 00000000 3e97f6b0 3e9f3fe0 P..S…….>.?.>
3AF5F8A4 00000000 3ea00850 000000d8 776e00d8 ….P..>……nw
3AF5F8B4 3ea05300 3af5f894 01f5f94c 00000000 .S.>…:L…….
3AF5F8C4 777571d5 00000000 00003edb 00000000 .quw…..>……
3AF5F8D4 00008000 00003932 00000000 3af5f962 ….29……b..:
3AF5F8E4 776e00d8 3af5f884 3e9fc1a4 3e9fd280 ..nw…:…>…>
3AF5F8F4 777571d5 0013b3dd 00000000 00000002 .quw…………
3AF5F904 7771030a 01bf4d80 3af5f962 00f5f958 ..qw.M..b..:X…
3AF5F914 3af5f958 00000001 00000098 00000000 X..:…………
3AF5F924 00000001 00000001 4d96f491 3af5faac ………..M…:
3AF5F934 000000b6 3f800000 0000000a 00000001 …….?……..
3AF5F944 00000000 0000003d 3ea432a0 00000002 ….=….2.>….
3AF5F954 3af5f960 77719d55 00000000 0000000a `..:U.qw……..
3AF5F964 00000012 00000001 746e696f 00007265 ……..ointer..
3AF5F974 01bf4d80 00000000 3ea11180 00000000 .M………>….
3AF5F984 74520000 6365446c 5065646f 00000103 ..RtlDecodeP….
3AF5F994 00000012 00000001 00000000 00000078 ….........×...
3AF5F9A4 01ca2ab0 01bf0000 01ca3170 777571d5 .……p1…quw
3AF5F9B4 0013b1f5 00000000 3ea113f0 00000000 ………..>….
3AF5F9C4 0000002c 00000004 00000ae9 00000000 ,……………
3AF5F9D4 00000004 0000f000 00000002 3ea432a0 ………….2.>
3AF5F9E4 00000000 3ea3aaf0 01bf0000 00000000 …….>……..
3AF5F9F4 00000000 00000000 01bf4fe8 3af5faec ………O…..:
3AF5FA04 01bf5014 00000044 00000060 3ea05300 .P..D…`….S.>
3AF5FA14 01bf4fe8 00000058 3d908fb8 00000000 .O..X……=….
3AF5FA24 000000d8 3b8b0000 00000080 01bf4d80 …….;…..M..
3AF5FA34 76d09ab8 3bf6e5e8 3af5f9d8 00000000 …v…;…:….
3AF5FA44 02000002 3d8726d0 de0000de 3bf6e5e8 …..&.=…….;
3AF5FA54 0000077f 00000000 000007ff 000007ff …………….
3AF5FA64 2a002c06 01ca13c8 00000001 3af5fb10 .,.………..:
3AF5FA74 0000000a 0000000c 01ca2ab8 01ca2ab8 …………..
3AF5FA84 01ca2ab3 00000000 00000214 01bf0000 .…………..
3AF5FA94 01000000 3af5f9e0 404e0048 3af5fb90 …….:H.N@…:
3AF5FAA4 777571d5 0013c55d fffffffe 77713cc3 .quw]……..<qw
3AF5FAB4 77713cee 000003b4 000003c0 01ca2ab2 .<qw………..
3AF5FAC4 01ca2ab0 3af5fc84 000003b4 00000001 .…..:……..
3AF5FAD4 3af5fa1c 70990000 3af5fbcc 777571d5 …:…p…:.quw
3AF5FAE4 0013c55d fffffffe 77713cc3 77713cee ]……..<qw.<qw
3AF5FAF4 00000214 3af5fc84 74446cd2 3ea05338 …….:.lDt8S.>
3AF5FB04 00000000 00000214 00000001 00000001 …………….
3AF5FB14 0000000c 00000001 00000001 01ca2ab8 …………...
3AF5FB24 3af5fb30 74592749 7464cb48 3af5fb68 0..:I’YtH.dth..:
3AF5FB34 7458479c 0000000c 74584785 b19b5498 .GXt…..GXt.T..
3AF5FB44 3af5fc84 01ca2ab8 00000001 3af5fb40 …:.……..: 3AF5FB54 00000001 3af5fb90 7457fbb0 ff0f9940 .......:..Wt…
3AF5FB64 fffffffe 74584785 7458363b 01ca2ab8 …..GXt;6Xt...
3AF5FB74 7458366c b19b5450 3af5fc84 00000002 l6XtPT…..:….
3AF5FB84 00000001 3af5fb78 00000011 3af5fc60 ….×..:….`..:
3AF5FB94 777e2080 ff0f9a18 b19b5450 3af5fbe0 . ~w….PT…..:
3AF5FBA4 745836e1 743e0000 00000002 74583772 .6Xt..>t….r7Xt
3AF5FBB4 b19b5410 00000001 3af5fc60 01c32e58 .T……`..:X…
3AF5FBC4 00000000 00000000 00000001 3af5fc1c ……………:
3AF5FBD4 7774036a ff0f99f8 00000011 777e2080 j.tw……… ~w
3AF5FBE4 3af5fc1c 7774037c 777403a3 4d96f131 …:|.tw..tw1..M
3AF5FBF4 3af5fc60 01c32e58 00000001 012730b8 `..:X……..0’.

—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1210
Version = 9.18.0013.1422
Description = NVIDIA GeForce GTX 570M
Compat = 0×00100800
VidMem = 4048 MB

Btw, c0000005 error is not a bsod crash, just a regular old gw2 crash that tends to occur when gw2 is trying to complete an action, but can’t. I haven’t actually seen the devs acknowledge what exactly that error code means, but it is not a bsod crash. I had that crash after march 26th, the culling update, and only got it in WvW until they released a patch for it about 1week later. You may be experiencing a faulty hard drive or an odd windows bug… It is a fairly unstable os, if you even sneeze at your computer wrong, you can fudge up the windows registry. Typical culprit is bad dll files.

Anyway, gw2 causes its fair share of crashes if the stars aren’t aligned perfectly sometimes, but not bsod crashes. Personally, I run gw2 on 3 systems (pc and Mac), and know about 10 others who play with zero issues, so I think those with these crashes, though it seems numerous really aren’t the majority of players. Are you possibly over clocking or something?

(correcting silly typos)

Exception: c0000005
Memory at address 9297805f could not be read
App: Gw2.exe
Pid: 1364
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 19175
Module: ntdll.dll
When: 2013-06-09T14:34:52Z 2013-06-09T16:34:52+02:00
Uptime: 0 days 0:00:10
Flags: 0

It isn’t the game crashing, it’s Windows crashing – then the game crashes.

Troubleshooting ntdll.dll crashes involves checking the things we all mentioned above. A rootkit/bootkit or virus infection can also cause ntdll to crash.

This link might help:

http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

Kyllaa.1385:

Btw, c0000005 error is not a bsod crash, just a regular old gw2 crash that tends to occur when gw2 is trying to compete an action but can’t. I haven’t actually seen the devs acknowledge what exactly that error code means, but it is not a bsod crash. I had that crash after march 26th, the culling update, and only got it in WvW until they released a patch for it about 1week later. You may be experiencing a faulty hard drive or an odd windows bug… It is a fairly unstable os, if you even sneeze at your computer wrong, you can fudge up the windows registry. Typical culprit is bad dll files.

Anyway, gw2 causes it’ fair share of crashes if the stars aren’t aligned perfectly sometimes, but not bsod crashes. Personally, I run gw2 on 3 systems (pc and Mac), and know about 10 others who play with zero issues, so I think those with these crashes, though it seems numerous really aren’t the majority of players. Are you possibly over clocking or something?

I do got a overclocking option on my MSI but i disabled it because i know it’s not good for a pc or laptop.

abomally.2694:

Exception: c0000005
It isn’t the game crashing, it’s Windows crashing – then the game crashes.

Troubleshooting ntdll.dll crashes involves checking the things we all mentioned above. A rootkit/bootkit or virus infection can also cause ntdll to crash.

This link might help:

http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

Intresting but my problem is that i don’t know where the problem is. Can a simple CCleaner run fix these bugs?

I would like to comment to those people that say Software cannot cause a BSOD and that it’s your hardware and/or OS. That is inacurrate as software can infact cause a BSOD due to bad coding. An example is from an MMO I will not name (don’t want to taint these forums with the name hehe).

What was happening was if you took a flightpath from a particular major city to any other destination, during the flight it would BSOD. If I recall corrrectly this was only happening to people with more then 4 gigs of ram. If you had 4 gigs or lower you were fine. This was because of a coding issue related to memory addressing. After a patch was released for the game the problem was resolved.

I would suggest making sure you’ve run and installed ALL of the windows software updates, especially service packs and drivers. Run a repair of gw2 by adding the -repair tag to your shortcut. And double check your internal hardware to make sure it’s all seated well and cables are plugged in fully.

Just a couple things I could think of off of the top of my head that are easily implemented and tested.

(the only reason I don’t think the bsod crash is exclusively programming is because not everyone is experiencing this error constantly or more frequently than usual, but maybe Anet implements different builds randomly to test them out – odd thought)

And again, if you have a BSOD, dump files are created. You can open them with bleuscreenviewer and you will see what caused the crash. So you can fix it easily.

Log files are one of the most useful tools in troubleshooting.