Guild Wars 2

I am posting on behalf of Deminent.9123.

Hello there, ArenaNet,

My account got hacked and most probably banned on the 31st of August. It has now been 9 days with nothing even close to a whisper of a response. I understand that the support team is doing everything they can but sometimes you just gotta wonder and that is what brings me here.

All the details are explained and I do only have 1 ticket open currently titled; E-mail/Account Name does not Belong to an Account. It has the required e-mail, username, serial code, at least 1 character name and the error code. All the information needed is found inside.

The ticket number is 120831-015265. Any and all assistance on this matter would be greatly appreciated due to my wait coming onto 9 days now I am starting to get anxious as to if anyone is hearing our pleas. (lol)

Thanks for your time,
Deminent.9123

Hey GaileGray,

I am posting on behalf of Deminent.9123. Ticket number is 120831-015265, I got an automated response but nothing after that. It is an 8 day old ticket. Any and all assistance is greatly appreciated.

Thanks for your time.