Guild Wars 2

Hey ArenaNet! I just came back to the game from stopping after the first week of release. Enjoying it once again. But I came to notice that I was missing my Miniature Rytlock on my character. I created a new one and is making it my new main, I was putting stuff in the bank from my old main and came to see he was gone. He wasn’t in my bags or my banks. I checked all my other characters and cant find him anywhere. Could you please help me get him back? I wanted to post in here first to see if get some help before creating a ticket.

my comp is scanned with Systematic Endpoint Protection and completely clean. But I started to get emails about people trying to log onto my account from CA and all these different locations. So I change my password and than a day latter I try to log in and my account is suspended because someone from a unauthorized individual. I contacted support and it’s been 3 days with no response yet. I know Arenanet is bussy but I seen that alot of people have been haveing the same problem. I want to play but I cant..