Also, is the thread stickied above a joke? 3-5 days to fix things like this?
Guess that’s the flip side of free-to-play…
Showing Posts For Aenlaasu.1752:
I post this from my wifes account, as mine is suspended from game – and that seems to also affect my ability to log on to forums.
First, I have opened a ticket to get my account reinstated – and I’m waiting for that process to tick through – But this question is about understanding what the …. happened.
So, I played all morning today – I use a semi ok password (it’s used on other sites, but hard to guess).
Went to log back in after lunch, and was met with this message:
“We have detected that your account may have been accessed by an unauthorized individual. For your security, further access to the account has been suspended until this matter can be resolved.”
Now here are the questions:
What happened? Did someone from a completely different IP log me on? I looked in the log in my account on the web site – And could only see myself. Or is it enough that someone tried to log me on?
What can I do to avoid this happening again? I just lost at least this weekend and probably more of play time to a “may” issue … I don’t want that to happen again – And if this is just someone trying to log on, my password strength wont really matter.
Why was there no email? No email about the suspension was sent – I can log on to web site, only indication of this is the message when I try to run the game and the fact that I get a weird error when trying to log on to forums.
During Beta, I approved my account to be logged in from my computer – Basically only way to get in game then – Why isn’t that mechanism protecting me from this? Has that information been removed from my account?
While I realize that this is for my “protection”, the amount of frustration caused by the suspension happening with so unclear reasons – And during a weekend – can’t be described.