Guild Wars 2

I gotta share this -

I opened my emails this evening in the promise that I may have resolution.

I saw the content stating: “Receive Bonus Items with Guild Wars 2 Digital Deluxe”
Opened it and found it asked: “Upgrade Your Standard Edition with Guild Wars 2 Digital Deluxe”
“For Incredible New Items and a Powerful Elite Skill Upgrade Your Game to Digital Deluxe Now”

I just laughed – No trolling intended, you’ve got to see the funny side….

Please keep trying Support.
And please share the Memo with marketing on how sensitive some of us are

Sorry to hear that Digitalzombi – pretty scary

weatherseed.6731:

By reading the Guild Wars 2 Game Status Updates.

I still cant find after re-reading anything related to me. If you find it I will stand corrected, otherwise go troll somewhere else

Thanks for your feedback….. How should I be reacting?

Hello,

Recently you submitted ticket 120829-006110 to the Guild Wars 2 Support Team. In the time since your submission, we?ve addressed several problems that have likely resolved your initial issue or answered your question. Information regarding these changes can be found in the Guild Wars 2 Game Status Updates.

If you are still experiencing a problem with Guild Wars 2, please use the link below to reopen your ticket. Otherwise we will consider your issue resolved and the ticket closed.

Click here to re-open your support ticket.

Thanks,
The Guild Wars 2 Support Team
__________________________________________________________________

You closed my ticket without resolving it! Worst…. Service…. Ever….

I read the GW2wiki and it says this:

Reporting exploits
If you discover an emergency game-breaking or economy-breaking bug, do not exploit it, but please notify us immediately at this email address: exploits (at) arena (dot) net

How about the exploit where GW2 charge people for a product and don’t supply what was paid for?

Stunned and amazed!

Thanks, I have edited the ticket – great catch! I didn’t notice.

http://www.accc.gov.au/content/index.phtml/itemId/3863

Edit: Sorry, I should have specified – this is a link to getting refunds for Aussies.

I hear you! I too will wait a week or two before buying a MMO in the future. With exception to my pre-order of MoP

Bet Blizzard have big smiles right now

Tickets 120828-002158 and 120829-006110

I paid for Digital Deluxe Edition – Got the Digital Edition.

I have posted my issue with account merging in the account merging area. Its kind of like the ocean… All the issues are bobbing there and I am guessing the tide will get them eventually.

I shall get to the point. No one is responding via the ticket system. I am not getting what I paid for or any communication indicating I will be getting it. I would like a refund. Please contact me via email to organise this.

Thanks.

128028-002158 and 120829-006110. If they can be merged then please do so.

I started 2 tickets -
1) I couldn’t link my digital deluxe edition with my pre-purchase; and
2) My digital deluxe items are not there.

When I tried to merge accounts I got an error saying “a server error was encountered. Please wait a moment and try again.”

I hate putting things on forums and its usually a sign that frustration has set in and the ticket system is no longer working for me.

There is some too and fro from support and myself and after 1 and a half weeks the guys replying to my ticket aren’t giving me a solution. I am, however, getting copy/paste generic account solutions and please click this link to our knowledge base.

Look, I will be nice here and say If you don’t have a solution to a problem its best not to throw out generic solutions. If you are working on it, best let me know you haven’t shelved it. No news is bad news.

I paid for the digital deluxe edition on launch and didn’t get it. Please refund my purchase. The date/timestamps on my tickets will let you know when I had enough.

Thanks