Guild Wars 2

ticket number:1041374
Last week me and 7 friends of mine intend to buy 8 copies with MY credit card since the discount. when we are in process to bought the fourth copy, it said ‘payment authourization failed’ and we cant continue to buy another; all of the purchase request was rejected. we sent an email with one if the three purchased account to their support team in hope for an assistance and good solution, because we intend to buy more with this credit card and we have no option for any payment methods. but this account SUDDENLY SUSPENDED, without any good reason because we really wanted to play this game and didnt hope for account suspension, or any refunds. they said they will refund us for the account but it seems that there isnt even a penny that got back to my account. we really wanted to play and were VERY disappointed for the team support for not being able to give a good customer support.
Maybe they think that our purchase is a fraud one, since we bought multiple accounts with one and only credit card, but we’re not lying or buying these for a commercial benefits or else, we just wanted to play. at the end they end the email with a saying ‘There is no further assistance we can provide for this issue. Further replies may not receive a response’.
And I still havn’t received any refund. I’M VERY DISAPPOINTED AND ANGRY FOR THOSE LAME CUSTOMER SERVICE. Just dont suspend people’s account without thorough investigation or contacting customers. If u want prove, first ask and then decide it is real fraud or not.Hopefull u guys can solve this ASAP.Please,i just want to play with my friends