The truth? Do you want the real actual truth?
I mean no personal offense and I don’t put this out to be derogatory, but the truth is that McKenna most likely doesn’t really care about Guild Wars 2, much less WvW.
To her, this is very likely just a job where she has deadlines and does the least possible amount of work to keep her superiors happy about the fact that she’s actually “doing stuff”, whatever the hell this entails in their minds.
There’s no passion, no motivation, no concern, to her this is probably just a boring job where she has to deal with annoyingly irrelevant people – the players – and just learn to ignore them. Well, ignore until any current outrage gets to her superiors and she’s forced to deal with for a little bit and make some minimal changes we often see a handful times a year.
It’s all about doing the absolute minimum so at the end of the day she can write it in on some report to her boss, punch out and forget about the game for a few hours, lingering with the dreadful thought of having to restart that hellish routine the next day.