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Tickets for Review (3 days and older) [merged]

in Account & Technical Support

Posted by: Alderex.4389

Alderex.4389

My friend has his accounted hacked so I am posting for him.
If I submitted a ticket for a hacked account using http://en.support.guildwars2.com/app/account/support/ will that be prioritized like other hacked accounts? I just now saw that you say to use http://en.support.guildwars2.com/app/ask/ according to the link here,
Should I submit another ticket using the Ask A Question and refer to my old one in the subject, or should the one I reported under login issues be ok? I know that https://forum-en.gw2archive.eu/forum/support/account/Info-on-Old-Unresolved-Tickets says not to make a duplicate ticket.

Thanks