Showing Posts For Aleran.5397:

Network Lag [Merged]

in Account & Technical Support

Posted by: Aleran.5397

Aleran.5397

Hello everybody ,

In France , we have this result for a lot of people .

9 36ms 8/ 100 = 8% 0/ 100 = 0% xe-11-3-0.fra60.ip4.tinet.net [141.136.109.241]
10/ 100 = 10% |
10 92ms 18/ 100 = 18% 0/ 100 = 0% cdnetworks-gw.ip4.tinet.net [77.67.71.122]
82/ 100 = 82% |

If that result can help you for find the solution in place of Anet or for say who is responsable

(edited by Aleran.5397)

Network Lag [Merged]

in Account & Technical Support

Posted by: Aleran.5397

Aleran.5397

Hello everybody and merry chrismas

I’m French and i come posted here with my poor english because we have a similar problem .

The game is unplayable : lag and a lot of deconnections in game since 1 month . The post on the FR forum is really expensensive : a lot of players and 26 pages on the topic.
You can see here :https://forum-fr.gw2archive.eu/forum/support/tech/Probl-mes-de-latences-lag-postez-ici/page/26

After 1 month of silence , players are desperate . We have buy a game but we cannot playing . We have a good computer , a connexion ADSL , and a key alright . We haven’t the problem with internet or other game …

The assistance of Anet send all player to the FAI assistance fai is (Orange, Free and SFR) . The FAI say the problem is not in her routage. Some players think it’s Cogent .

Players have found temporary solutions :
-VPN but not for all and not very security and we don’t want payed for playing
-Migrate on a US serveurs but the jetlag and the language are very restrictive for french people
-Wait and see but since 1 month ; we waiting and waiting and waiting … and nothing !!!
-Stop this game . Myself , i loved this game but it’s impossible to play.
- We think go to see an association to defense of customers because the time passed and nothing . We have payed this game and we want play because we have respect the contract and nothing in CGU/CGV specifie the necessity to take VPN or the game is incompatible with some french FAI

I hope find here a communication with Anet and a solution or an explaining . We need help of Anet . We have very patient but stop to ignore the French and the EU player and the situation please .

(edited by Aleran.5397)