This is written for my daughter. She have never been able to log into her account. We receive error messages stating her email is not valid or not associated with an account. Initial verification email was *not*received in the account creation process. Her serial code is now considered to be in use.
She created an support account and submitted a ticket on 9/2/12.
Ticket: 120902-015723
Once again, this is for a new user whom has not been given any access to the program.