Guild Wars 2

My ticket has more than 4 days with no response, I sent all the information necessary to update the ticket. Every time I enter the forum and e-mail to see if my problem was solved. I enjoy the game but i’m getting disappointed to keep playing.

This is my ticket and this is my last attempt. 121116-000437

My ticket has more than 4 days with no response, I sent all the information necessary to update the ticket. Every time I enter the forum and e-mail to see if my problem was solved. I enjoy the game but i’m getting disappointed to keep playing.

This is my ticket and this is my last attempt. 121116-000437

I asked the same question and got this response:

“Normally, purchases made online from us can only be used on the account where the purchase was made. As such, it is not possible to purchase serial codes or access keys for friends. Usually, we can recommend purchasing copies directly from a local or online retailer, which can be given as a gift.

However for Guild Wars 2, since our system requires an e-mail address be given during the purchase process, you would enter your friend’s e-mail address, and after purchase, the code/receipt would be e-mailed to your friend. Or you can enter your own e-mail, receive the receipt/code and forward the e-mail to them."

I hope that helped.

Hello admins, excuse any spelling error, I’m using google translator.

I’m with this ticket 121116-000437 open since Thursday, still no answer, but I’m pretty sure I was suspended for fraud as a key site in ebay and bought another 2 friends are having the same problem, bought the same seller.

So I decided to buy a key for direct shop official Guild Wars 2 and after purchase the serial was already linked to my account, I opened a new ticket for this issue 121117-003468.

Anyway I want to cancel the old key that was rigged and put the new key in the Guild Wars 2 SHOP.

My friend was banned for this reason:

Hello,

The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card or PayPalr account and was thus flagged as a fraudulent charge. Your game account was banned as a result of the fraudulent purchase.

At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

Regards,
Austin
NCsoft Payment Review

WHAT????

It was bought in the official shop.

Ticket 121107-001997