Guild Wars 2

We had the account fixed finally.

I see here and there where support folks are answering inquiries. I got a little tired of searching all around and trying to find out what the heck I need to do and what the best way to get answers is. So…

I purchased two games. One for me and one for my other half. We were away this past weekend and came home to one account being banned. No emails. No correspondence.

I submitted a support ticket Sunday afternoon (4:00 EST) After reading I submitted a new ticket following the “appropriate format”. After reading more things – we submitted a third ticket in the new “appropriate format”. To date we have only had the two later tickets marked as duplicates and nothing responded to or resolved.

So, I purchased another copy of the game out of frustration (and not wanting half of my family at war with the other half) and sat back to wait. It’s been 4 days and we have not even received an email saying – We’re so sorry we cannot get to you yet. Nothing.

So… what, may I ask, is a “reasonable” amount of time for us to wait this out?

And please do not consolidate me into some thread with 600+ responses where I’ll have to spend another ton of time searching for a possible response.

Sagacity.3120:

Do customers always get what they expect? Almost never. I’m sorry Savious if this is difficult to go through, but I believe from my experience with Anet and other gaming companies that this one will work out if you haven’t heard direct word yet. I want this experience for you to change your view on expectations regardless of the information given to you and maybe by the end of this you may feel things were worth waiting for instead of ‘gametime stolen’ from you.

Although you have a valid point that customers do not always get what they expect, there is a commercial (and legal I might add) line crossed here. The direct marketing venue on this was the fact that you can pay for the game and play without having to subscribe to a service or continuing payment plan. In return for a product purchased (unless otherwise noted and agreed to – ie. “as is”, “at your own risk”) it must be in good working order and functional AS ADVERTISED AND MARKETED. In this regard, Guild Wars 2 currently fails several tests to validate a fair market purchase.

I get what you are trying to say but unfortunately you are incorrect. I cannot think of a more polite way to put that. I hate to argue and fighting unknown folks in verbal thread trolling is also a waste of time, but I really wish people would stop defending the reactions and service level of ArenaNet on this one. Mega-fail.

Do I think my $60 game is worth hiring an attorney to fight them over? No and I certainly hope they get to a point where they can satisfy my complaint. Do I think that 500 or more players with the same issues and complaints could put together a horribly scarey class action? Oh yes I do.

Again, I went on and purchased another copy. Hopefully they will make right by me at some point down the road. But do not believe for one minute that this is fair or legal in the long run. Law is a funny, intricate and sometimes elusive thing to get one’s head around.

Yes it did – actually you could no longer access the tabs/sections you find on the left – your account info and support. I assume this is a safety precaution against a possible hack.

I’ll be honest. I was incredibly frustrated for a few days and then just went out and bought a new boxed copy. I figure with the number of reports of issues, it could be a long time before they get things settled enough to figure this all out. I hope, as I said, that GW2 and ArenaNet figure things out and find a way to satisfy their customer base. And I wish you guys luck

Drintar Same thing has happened to hundreds of us… maybe thousands. Not sure really. No warning. No email. Banned. And when you are banned – (in my case anyhow) we cannot see who logged in when because they created a “support” account to be able to communicate.

Savious is well within his rights to dispute the charges. I took a different route but have hopefully covered myself in case I never get an answer. It’s disappointing at best to purchase something and have to spend hours trying to figure out why you suddenly cannot use the game you spent a decent bit of money on and had waited to play.

Just wanted to throw some attempt at reason in here. Sav is upset and certainly not acting like a 5 year old. I can assure you the Better Business and Consumer Protection organizations would agree an ultimatum is reasonable. Sadly, I do not think in the current situation it will help him get answers any faster. Sometimes you just have to wait out the bad to get to the good. I hope Guild Wars 2 makes right by the players that had to go through this.

Us too. banned with no warning, no explanation and honestly – no infraction that we can figure out. I gave up and purchased another copy and I’ll fight it out with them later. This is one gigantic mess and I hope they can regroup and come back from it. Seriously lost some faith in the company at this juncture. Hope you guys get your accounts back soon.