Hi,
Posting on behalf of my brother again, as it has been 3 days since he got his standard response from Anet and than… nothing.
Ticket number 120905-004225
I realise you guys have alot of work and there are probably other issues to resolve besides comprimised accounts. But i can understand the people who are unable to play aswell, since they paid for a game that they’re unable to play.
No matter what you buy, if it’s broken, you have a warranty. If it’s not fixable, you get a refund. In this case, there seem to be a lot of people who don’t even get a mail.
I know there are several ways a player can keep his account as secure as possible – i saw the post made by another player about email accounts, passwords, reason why accounts got suspended – not banned
– but on the other hand, i can’t imagine it takes 2 weeks or more to get an account restored.
Btw, ever thought of an authenticator? Heck, i know i’d pay 5€ for it, if that means my account is that much safer.
Anyway, i hope these issues get resolved soon, as it’s annoying for both sides.
Cheers and best of luck
Amshel