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Connection Problem

in Account & Technical Support

Posted by: Anadriel.9046

Anadriel.9046

I logged onto Sorrow’s Furnace—US on October 10, 2013, at 10:00 PM Mountain Time and I kept getting frequent disconnects. This is the first time I have ever had this issue. Prior to logging on, I had downloaded my Windows Updates for Windows 7. The error stated that the game client had lost connection to the server.

Thinking that it might be my internet connection, I did a speed test as well as surfed the internet (including the GW2 Forums). I was able to connect to all the websites without issue and the speed test came back normal (I ran it 3 times to get an average). In addition, my brother (who uses the same internet connection I do) was able to connect via wireless connection and had absolutely no issues. I even logged onto another online game just to see if it was online games that my internet was having difficulty with, but I maintained a stable connection on that game. I’m at a lost as to what is going on.

(edited by Anadriel.9046)