Guild Wars 2

Had a claim resolved but I think my Mini Rytlock was bugged. I got it out of my personal banker into my inventory. Clicked on it, and it was standing beside me. Closed out of my personal banker and it was gone. Checked my inventory, not there. Checked back into my personal banker, not there either. What happened?
Claim #130917-000380

ZalonWolf.3291:

So depressed I just bought the game today…started messing with char classes and I deleted my character with the DE items on it. O.o hopefully they’re still doing fixes because I feel like an idiot and I hope my inability to differentiate the one mail with the golem from the other – assuming both were re-redeemable… will not impose upon the decision of Anet to refuse me.

Same here. This is really frustrating that your content in only on one character. I always make a first and wind up deleting it because it’s a trial character. Hopefully you can help me as well. Thanks.
My ticket # is #130909-000598