Guild Wars 2

He made an account and then forgot the password to the account (before he ever actually signed in) – DUe to the like 6GB update, he forgot the password xD

He has never logged in, so he doesn’t have a character account – Hence he cannot actually get a new password.

He can’t log in as he doesn’t know his password.

Hello, my friend had bought Guild Wars 2, he did all the steps and after he signed up he forgot his password (set it to hard) – As theirs no password reset feature he sent in a ticket this is the number: 121224-000561

He cannot request a new password as he has never made an account.