Guild Wars 2

Animosity.3069:

My account was compromised, and was being used to farm 6th tier materials through botting. I have updated this post because it seems that the account that was compromised has been shut down. I sent in three tickets now, two of them being over a week old, and the other being sent in two days ago. I am currently using a new account while I wait for a response. I cannot post the ticket numbers because the first two tickets were sent in without a support account. The third one that I sent was linked to a support account, but I am not going to bother posting the ticket up for that one, as it’s only been two days. I would really appreciate a response to these tickets.

Resolved. Thank you.

fathamburger.8453:

Worst support ever! 130825-000859 and 130825-000890 for accidental soulbound items, despite the fact that items were never equipped, just had a skin applied and another transmuted respectively. I was asking if they could be unsoulbound.

The reply was just flat out saying we cannot help. No attempts to even understand the situation (each ticket was for a different item) or compensate in some other manner if the CS reps could not modify or replace items. I mentioned that gold could compensate in helping me craft replacements. Hopefully they can do something about that but just the blowoff despite a probably overworked and underpaid staff was not appreciated

Sorry, but how did you not know that once you transmute something, it is soulbound? If you try to think about it, it makes perfect sense. Why would you be allowed to post something on the Trading Post when it has a different name and stats than it should have?

My account was compromised, and was being used to farm 6th tier materials through botting. I have updated this post because it seems that the account that was compromised has been shut down. I sent in three tickets now, two of them being over a week old, and the other being sent in two days ago. I am currently using a new account while I wait for a response. I cannot post the ticket numbers because the first two tickets were sent in without a support account. The third one that I sent was linked to a support account, but I am not going to bother posting the ticket up for that one, as it’s only been two days. I would really appreciate a response to these tickets.