Guild Wars 2

Ticket #579888 Can not log in

Posting this for Elysium.7291

Hasn’t heard anything back from support in 3 days now and access to her account is still currently suspended and she is to contact customer support for assistance with this matter. I also apologize, she opened ticket #580376 with the title of “Reference #579888” trying to further explain what she realized had happened in the first place. Sorry we didn’t mean to make things worse by making a duplicate ticket instead of sending another email to the first ticket, just the first time we’ve used customer support for GW2

Thanks for any help or update

My wife (Elysium.7291) reset our router yesterday and when she attempted to log on to Guild Wars 2 she received an email to authenticate a new IP address that consequenly was in a different state so she did not allow it. She proceeded to try again 5 times getting the same I address, so she reset her password and it still didn’t work. She then submitted a request that her account was compromised and received a reply from Morpheus to provide some information to verify her identity which she did and hasn’t gotten a response since. Unfortunately her account is suspended so she cant play or post herself. I now know that the IP address she received was within the acceptable range from our ISP and her account wasn’t compromised and she should have just allowed it. But now she can’t play or do anything except wait
If there is anything we can do please let me know
Her request number is #579888
Thanks for any help with this matter

Ginyu Force is a new guild with new and veteran players. We are a casual guild interested in all aspects of the game.