Showing Posts For Aphelion.8574:
Support Ticket: 120905-009591
I’m posting this on behalf of my friend… he can not access his account. Someone gained access to it and changed his e-mail address; thus he no longer can log in. We know this because in the past week we’ve noticed someone in-game playing on his character, leveling it up through various zones.
He would like to have this expedited if at all possible. Thus far, he has only received a generic reply to his ticket. He updated his ticket several times and provided every little bit of information that was requested.
Speaking of the “generic reply” he received- the link that you gave him to recover his account is of no use. He entered all the required information (CD Key, Character Name, E-Mail Address) but when submitting it says there’s an error to contact customer service. We assume this is most likely because the email address was changed by the hacker.
Could someone please get in touch with him as soon as possible? I feel it a bit crazy it has taken nearly a week with no progress towards resolution. Especially for someone who has set aside a considerable amount of disposable income to put towards the cash shop in the game!