Guild Wars 2

I have my desktop entirely for gaming and a laptop for everything else. I definately do not have a keylogger. I do not use the same password for different accounts. It is true that what I stated was not definitive proof that they are responsible, I still think the ability to change an account, and only get a “We hope that was you” email is sort of insulting.

That and having had an account compromised before, I knew exactly when it had been compromised, and was certain of what had done it. I learned that lesson. And the people trying to get into my account honestly wasted very little time doing so.

I appreciate your third party perspective, but you have to admit that not all hackers are going to use the same strategy. And look at how many accounts were hacked within only the first week, within the first day, of the game where the LEAST profit from doing so would result. It makes that claim that they would wait just to psyche me out seem a little far fetched.

Edit: I’m not saying it’s an inside job. It’s not impossible, but I really doubt it. I’m just saying taking no responsibility at all for the security issues instead of just saying “It was something we didn’t consider and we are sorry, but we are working / have worked towards fixing it” Would be a lot more positive customer relations that “It’s not our fault”

When this account restoration system is finally in place, will it be able to restore a hacked account from any time, or only from the date forward from when the system was implemented? I honestly hate the fact that someone was grinding on my character more than the stuff I lost, considering I had been playing with a friend.

And I know you claim the security issues are not part of your responsibility, but considering my account was hacked when I hadn’t been near a computer for over a week suggests that maybe it is. At the very least, take some responsibility for the fact that accounts can be changed without so much as a confirmation prompt to the original email