Showing Posts For Arcus.9483:

Authenticator Questions/Concerns [merged]

in Account & Technical Support

Posted by: Arcus.9483

Arcus.9483

Ok, just a little update.

I just logged in from one of my servers that I know I have never used. I was VERY PLEASED to see that it did request my login information.

I guess that it is possible that all the other places I logged in from I had already added to this mysterious approval list.

I do feel better but I would love to see an option to force it to ask me for the code every time and some way to edit this list of approved IPs.

Thanks for everyone’s input.

Authenticator Questions/Concerns [merged]

in Account & Technical Support

Posted by: Arcus.9483

Arcus.9483

“The authenticator asks you for the code when someone without your IP trys to log onto your account.
When you allow your IP to be recognized by Anet or remembered by Anet the authenticator does too and does not ask you for your secret code.”

Well, that would explain the behaviour but:
1. I have logged into my account from many different places ( friends house, work, bar) and never have been asked so this is either not working correctly or is not true.
2. It should ask once in a while to remind me that it is working and remind me that it exists.
3. I think it should have asked at least once. It has never ever asked.

Authenticator Questions/Concerns [merged]

in Account & Technical Support

Posted by: Arcus.9483

Arcus.9483

What they may not understand is the psycology behind having the perception of broken security. I used to have my CC info stored for easy purchase of gems. No way Ill be doing that with this login system. What does that mean? It means sales of convenience will not happen. If I have to type in my CC info every time it makes me pause, which is sales 101 for no sale.

Authenticator Questions/Concerns [merged]

in Account & Technical Support

Posted by: Arcus.9483

Arcus.9483

Hello! I have linked my google app to my GW2 account successfully.

My problem is that neither the game client OR logging in here has ever asked me for a number from it.

I have tried un-linking and re-linking the authenticaor with no luck. Is there some option that I am missing? The only option I see when I go to the security area of my account is an option to unlink it.

Thanks!

Arc