I keep being asked for e-mail authentication every time I login
in Account & Technical Support
Posted by: Ares The Greater.5673
in Account & Technical Support
Posted by: Ares The Greater.5673
I would rather it prompt every time I logged in, rather than it never prompting when anyone logs in.
in Account & Technical Support
Posted by: Ares The Greater.5673
I think the worst part of this is how many of us were (wrongly)banned without a given reason. Without an email, or a violation ticket to respond it is really going to slow the restoration process. That and I would like to know the arbitrary reason to why I was permanently banned.
As far as compromised accounts go, they should have created a better procedure to minimize impact on the player, and speed up the restoration process. Why don’t they auto-lock the account when a user is logged on outside of their global region, with a PHONE LINE to call and have the account unlocked? Even better, why not have a two-fold authentication system to prevent compromised accounts in the first place? Also, their issue resolution time is a joke with their current support system.
From their code of conduct regarding permanent bans, to which I think they truly failed to follow:
“We exercise careful judgment in every case in which an account is terminated. We will review breaches of the Rules of Conduct and the User Agreement with close attention to the most flagrant and persistent patterns of rules abuse. In such instances, particularly when we perceive a risk of substantial real or potential harm to the Guild Wars 2 community or to the game’s stability, an account can and will be permanently terminated.”
(edited by Ares The Greater.5673)
TT# 120903-007111
Submitted this ticket three days ago, no response as of yet. What gives my Guild Wars bros?
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