Guild Wars 2

Anybody else from the Sept 19, 2012 TP / Gem Store crash who lost their gold still here?

I was probably one of the more heavily hit ~40g / 600gems but I figured more people would respond given that it has been a week+. Did you guys end up getting your stuff back or have you simply quit?

I am starting to get the typically customer support loop around / deflection responses. It sounds as if nothing ever happened that date. My god it is getting annoying, does anyone know if Anet keeps a log of every mail/tradingpost/gemstore transaction and pickup? I know I go through hundreds of transactions a day and would not mind doing the extra work if that is what they are afraid of. I just want my money back or simply a statement that they f’d up and cannot restore because of ineptitude.

Every second I spend in this game I fear of losing a part of my work/fortune, that really fun feeling =/

Terra Dactyl.2047:

LHound.8964:

This probably has been already said in here, and sorry if i’m repeating, but i think this is important because it is confusing the sellers.

The problem is: The trading post is stealing our gold!

With this i mean that when we are selling something we have to pay posting fee (~5% of the selling price). It shows also the value that you will get when the items are sold.
However, this is not happening because after they have been sold we get a lower value (cut in ~10%) than we should receive like it was shown when we put the items for sell.

So, someone is stealing our gold! Please fix this!

PS: I think the one who developed the Trading Post is a Skritt descendant! -_-

It charges a 5% posting fee, and a 10% fee on successful sale. That’s been explained multiple times already. I don’t like it, but it’s not a bug.

It is however stealing people’s money. And I mean all of it, not 15% of it. I finally got a reply to my support ticket that I submitted on Friday and they’re acting like I’m looking for a refund for a vendor purchase, which is not the case at all.

I’m not entirely sure how you would go about asking for a “refund” for theft, but I’m going to keep asking for one until I get one, or at least get a response to my ticket instead of a generic response where they lump me in with a completely separate issue. >:(

Oh boy, Similar issue. Anyone else here from the trading post / gemstore crash of 9/19/12 (early PST) ? I too got a response from Anet today which sounded a bit misleading.

The MAIN ISSUE here is that the trading post took our gold. I lost a hard 40g on “orders” that were not refunded during the lag/crash along with 600 gems that were spent on Bl-Salvage kits but never came into the mail, (before the system broke itself completely and went unavailable that day).

The newest support email sounds very generic and misdirected, and it has been nearly a week since the issue arose. I gave them the benefit of the doubt when it comes to TP refunds (as this is far from the first time it happened) but losing 40g does hurt, wonder if others are in the same boat:

1) Lost hard gold/gems on crash during Sept 19, 2012 crash
2) Received a very… generic or misdirected email about it recently

It is quite depressing but I suppose I have to take the 40g loss as a loss.