Guild Wars 2

GaileGray.9587:

marcusbash.8642:

The rate your going still isn’t enough. There’s no way to justify that. Anet doesn’t have NEARLY the amount of people working on the hacking/bans as they should, bottom line.

I would respectfully offer that you really don’t know the rate or the number of people involved. I’m not saying it’s perfect, and I’m not saying that people are not waiting longer than they and we want them to. But let’s not make a pointless and unfounded statement here.

Ariex.6379:

[Incident: 120905-001631] Still not handled after a week now. Cool.

But the ticket is just three days old. Did you create more than one ticket? If so, could you please reference your first ticket number, and could you close the other tickets so you don’t slow the response time?

My friend got an email saying to close those tickets and to leave the most recent one open. So that’s what he did and updated it like they asked.

Mr Beer Meister.4081:

After getting the email of an account name change 7 days ago, I got my account back yay! =D

So lucky.
Congrats though, enjoy the game.

My friend is still hacked and probably banned by now…
[Incident: 120905-001631]

Hacked and banned with no response for a week now. What exactly did my friend pay for?

[Incident: 120905-001631] Still not handled after a week now. Cool.

[Incident: 120905-001631] Stillllllllllllll

Hacked since september 1st..

[Incident: 120905-001631]

Still hacked after 7 days. Also probably banned by now also.

[Incident: 120905-001631]

Wow, only 30 helped? Lol.
My friend is still waiting after a week. Also there are others who have been waiting even longer with still no help…

[Incident: 120905-001631]

Still hacked, been a week now.
WHERE IS CUSTOMER SUPPORT??

[Incident: 120905-001631]

Lol.
[Incident: 120905-001631]
I wonder when they will actually help.

It’s a myth. To prove it I’ll post my friends unresolved ticket.

[Incident: 120905-001631]

Tassadar.2867:

This probably does not work for those of us who got banned does it…

Nope. Just like everything else.

Think on how many other companies can do a better job at dealing with customer support.

120905-001631
Please help my friend out. Been hacked and probably banned since september 1st….

My friends account was hacked and the hacker changed his email. He has been waiting for any sort of help since september 1st. I was tracking his account being online. but for the last few days it has been offline. So I’m guessing the hacker also got his account banned. If you can check that when you return the account to it’s rightful owner so he doesn’t get it back and it ends up already being banned, it’d be VERY much appreciated.

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Thanks ahead of time.

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Can my friend please play this weekend? Its been over a week now..

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Need help. Can my friend at least play this weekend?

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Answer please.

My friends account was hacked, and probably banned because I haven’t seen it online in a few days. This happened on September first.

He now followed all your new instructions on his new ticket but still has not received any response. He is getting pretty angry about your customer support.

[Incident:120905-001631]

[Incident:120905-001631]

Once again

Has anyone who posted here in the last day been helped?

Posting for my friend, it’s been a week since he made his ticket, so he remade it and he still hasn’t recieved a reply. He did everything you said to do on this post and closed out all his other tickets. Can you help him please? He was hacked and the hacker changed his email.

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