Guild Wars 2

Hubby suspended since Nov. 8th for botting. He wasn’t. Doesn’t have a programmable keyboard, or run macros. He bought the game from GameStop. His account wasn’t hacked – he was on-line when it was kicked. Put in a ticket, put in a “after 3 days” ticket. Updated his ticket. Absolutely NO response from A-Net. He was not rude at any time to any one, including the initial ticket.

What a HUGE disappointment this is after waiting 5 years for this game to come out.

We’re NOT buying the game again (2 x CE editions + numerous gem buys, down the tubes), so kiss 2 loyal players goodbye – we’re going back to WoW. A-Net, you owe us like $300 at this point for not delivering what you promised.

You guys need some serious customer support and a few lessons on customer service. Boooooooooo. Bad form.

Yeah … Day 8 … not happy. Haven’t heard a peep from A-Net. Put a ticket in according to the rules. Waited 3 days and put a note in that thread. Still nothing. Just for the record, pre-purchased the Collector’s Edition from GameStop, and hubby was actually on-line playing when his screen went black and when he logged back on, it was to see a banned for botting notice.

So … proper game purchase AND not hacked, since he was actually playing when it happened. No excuses for this, A-Net.

And then they send me a Guest Pass… really?! Like I’m gonna subject any friend to THIS.

Back to WoW, I guess.

First rule of good business: good product. Second rule of business: good, knowledgeable employees. Third rule of business: GOOD CUSTOMER SERVICE.

If there are sooooo many false positives out there that tech support cannot keep up, then temporarily move some of your techs from another department to help catch up. And put in some overtime.

This simple solution will most likely keep some players from quitting altogether, which, by the way, both hubby and I are dangerously close to doing. If that happens, we won’t really care if you fix his account or not. We’ll be off on our next adventure and won’t recommend GW2 (which we’ve been waiting 5 frigging years for, after playing Gw1) to anyone. It’s …. depressing.

Fix this, A-Net, please!

I wondered why the massive bans of innocent peeps seemed rather deja vu … then it hit me … it’s like airport security now … the bad guys ruin it for everyone, and the good guys have to pay for it.

More than 48 hours … still waiting…

My hubby is closing in on 48 hours of account ban for botting. Patently untrue. We’ve been gaming for years and know the rules. They haven’t gotten back to him at all. And yes, he immediately put a ticket in.

If they don’t fix this, and he can’t play, then neither will I, and then I’m going to put in a complaint to my credit card company to get back the gem money we spent, since we can’t use the gems, and as far as I’m concerned the product wasn’t received and we shouldn’t have to pay for it.

Maybe I’ll even try to get back the money we paid for 2 collector’s edition games.

A-Net … this is NOT how to treat your loyal customers. There are lots of other games out there to play. ’Nuff said.