Showing Posts For AssassinEXE.3804:
Thank you all for taking the time to look into this for me and your feedbacks. i fully understand that if i am not able to get a second restoration it is entirely my fault and Anet has done what they can to help me. i was given a second chance to protect my account but i was careless and took it for granted. I’ll wait for a reply from Galie and i’ll listen to what she has to say.
Thank you for your reply. Im aware that one of the reasons i got hacked is due to the fact that i disabled my authenticator when i swapped out my iphones. After noticing that i got hacked i ran a full system scan on my PC and it came up with no threats. This could mean i could have either fallen victim to a phishing site or there is a key logger on my computer.
The GM which i contacted in my support ticket has helped me switch up my login ID and confirimed that i have set up a Two Factor Authentication PIN. If my account is able to get restored i will swear to keep it up at all times. I will even pick up the habit of changing passwords every month. And i suppose a system reformat is a good idea aswell.
I had 50 gold on my character which was the only thing i had that would have been profitable for the hacker. It made me think this was not a just a hack to take gold but a personal attack on my account since he exhausted all my other currency and equipment and could have been a personal attack by the same person that hacked me before? i may just be paranoid.
My ticket number is: 2 Restoration [Incident: 130911-000398]?
(edited by AssassinEXE.3804)
Hello, about 10 months ago i had my account compromised and i had to contact support for assistance they helped me with my account swiftly and efficiently. The support team are wonderful people and they offered me a restoration for my account. I took the restoration and have been an active player ever since until recently.
i did take precautions in my account security, i installed an authenticator since the incident which after i switch my iphone 4 for a 5 i had to disable which was my biggest mistake . i also had my password by made of uppercase and lowercase numerals and symbols. That did not protect me however as my account got compromised yet again within the last week.
I got pretty upset about this issue, since the last time i got hacked i got really dedicated at the game, i spent hours and hours farming for legendaries, playing with the black lion market and such. All these work i put in since then has been lost , when i was contacting support i was honestly very worried because i know the policy of " We can only offer one restoration per account due to negative influence on the game’s economy". As expected no matter what i said i was rejected. although the GM was a pretty cool dude and he helped me change my account username and such. i’ve seen that Arena net has offered another restoration for certain cases. not that i find thakittens not fair , they may have their reasons.
This is probably my final appeal for a restoration. i enjoy the game and wish to continue playing it but the major loss of karma,tokens,equipment and gold on my character has made it hard for me to continue. i dont understand why the hacker had to spend all my karma, tokens and delete all my equipment. he could have just taken my gold.. i would have at least been fine with that. Like the topic suggests, i would like to ask for a second restoration on my account. I hope to that Arena net considers my plea.