I have lost my account for 5 days . i received a response with no clear way of getting my account back. After reading this post i successfully got my account back through self help. Thanks for doing what Arena Net staff could not. i better go cancel my tickets. might be an idea to make sure all hacked players know that this option is available. My email was changed and support gave me a completely different email address. obviously i couldnt log in with the details as it sent authentication to the email address i was not familiar with. Self help enabled me to get my account back though . thanks!