Guild Wars 2

fair enough but it makes no logical sense why someone would delete all of their characters and then try to get them back if they got sick of them for one and second off restoring my characters gives me no gain or edge in any way shape or form. It just puts me back to where I left off from when I had to take a break from the game as if nothing did happen to my account while I was taking a break.

lordkrall.7241:

But how can it be pretty apparent?
If someone logged in on your computer and deleted stuff they can’t know if it was someone else of if you just got tired of the characters, and THAT is the issues.

IF your account was compromised they could easily fix it. But since there is currently nothing actually pointing towards it (rather that you or someone in your home that knew the password, did it) and therefore it would most likely be considered as a “player mistake” and those are rarely fixed.

I don’t think its that apparent that me “getting tired of the characters” is the issue. I haven’t logged in to the game in about a year I had no reason to delete the characters, but I guess to each their own perspective on this.

lordkrall.7241:

What they are saying is that there haven’t been any evidence that someone other than you have accessed your account.
Which would suggest that it was accessed and deleted from your own IP-address.

Ok, but my IP address changes and the authorizations are in blocks. I checked that once I logged in. So how can they be sure? Even still if it was accessed from my own network it’s pretty apparent it wasn’t me therefore it was an unauthorized access and it would be just as easily solved.

Yep, it’s me again and I’m still very confused here… Ticket Number: 722392

This is the response I got:

Thank you for updating us regarding this issue.

While we understand that you would have preferred to receive a different response to your petition, we must reiterate that we are unable to fulfill your request. The reason for this is because there is no evidence that your account was accessed by an unauthorized individual.

Regards,

GM Warco

What I’m confused about is how can there be no evidence if my characters are all missing… I mean that’s just madness! I’m sure it can be seen if they can roll accounts back that my characters are missing so I’m not sure the issue here?

Ticket # 722932

3 days I got a response which did not answer the ticket. The ticket references my account that must have been hacked and had my characters deleted / assuming my items also deleted. The answer only said with the information provided they can not give me access to the account. I already have access to my account. I just don’t have the contents of my account anymore. I had 2 max level characters on Gandara an 80 Guardian and 80 Elementalist

I’ve already submitted a ticket – 722932 – but I figured for purposes of not just sitting around does anyone know if it will be possible even to get my characters and items back? I’m not sure when it occurred but I’ve been away for about a year now so I’m not sure it’s even possible. Just trying to get a rough idea if I should wait or just start again from scratch, which I prefer not to do but am willing at this point.

Thanks all!