Arena Net knew about the issue a month ago.
If they don’t have the means to fix the problem or need to test the issue further… I can completely understand. What I cannot understand is why not let the player base know about the issue with a message when you log in to the game, updates on the log in page, or something warning players so that it does not happen to more players.
They could let players know that currently they don’t have a fix for it and whether they are working on it or not… or that there is a fix for it, when its going in.
For players impacted already they need to let the players know if they can fix it, if they can’t… whether they are working on fixing it or not…. Honestly I haven’t seen anyone other than Jeffrey Vaughn a Content Designer and Gaile Gray an ArenaNet Support Liaison discussing it. And both have politely said that they don’t have the ability to fix the characters. I can understand that.
I suppose what we would like to know is who would have the ability to fix it? And is it something that is being worked on? If not is it something that will be worked on in the future and when?
Honestly, I couldn’t care less what specific path I am on… its just a game. What bothers me is that I was trying to keep my path the same as my husbands character to keep our exp much the same, and maximize our time together since our play times are very different and when we play together its a huge pain to be doing the quests double because now we aren’t on the same quest line. I personally would like to be on the same line as my husband’s character, it would have been nice to know about this bug before we had gone into the instance, it was completely preventable…. and I am thinking that maybe that is why the customer base is upset. No one was warned about the bug until they find out on their characters themselves. Its not too hard to put text in chat windows when you log in, and its not hard to put update text on the log in page to prevent other players from getting this bug.