Guild Wars 2

Celeras.4980:

Ohoni.6057:

No, that’s the core of the entire argument. If people were happy with the existing Precursor prices then there would be no need for the crafting quests in the first place. The ENTIRE point is to drive the prices back down to a reasonable level.

No, it wasn’t. The point of the quest is to give a way to work towards the precursor over time without having to rely on RNG. It’s not designed to make it easier, cheaper, or more attainable to casuals who want hand outs at the expense of everybody elses goals.

A.net did the right thing.

After reading this post, I felt compelled to throw in my two cents. No disrespect but I disagree. Here’s why: we already had a way to obtain the precursor without having to rely on RNG. We can purchase the precursor for gold off the A.H.

I suspected that the Legendary Mastery quest for creating a precursor would be time consuming (and I believe it should be). But, it doesn’t make sense to have the overall gold investment to craft the precursor equal or more than the purchase price of a precursor on the A.H. Why would I go through all the time and trouble leveling up the Mastery line, questing and crafting a precursor if I can buy it for the same price?

I completed the first tier for Precursor Mastery. Once I saw the requirement to craft the weapon for tier two, I stopped. I felt it was better to save my gold and purchase it (or somehow get very lucky with RNG). If I go the Precursor Mastery route, I’ll spend a ton of resources and time, not to mention gold, which I don’t have as of yet. Easier to save up the gold and by the Precursor. Also, this is just for the Precursor, I’ll still need gold and resources to create the Legendary.

Last, there is no reason to be condescending and I understand your opinion (even if I don’t agree). As a casual gamer I had hoped the quest line would be more “Quest” and less “Craft.” As I understand it, many gamers were disappointed too.

Thanks all! Yes, I meant Reclaimed weapons, not Reclaimed armor (my bad. obviously, I’m a casual…)

I do collect a lot of Flax seeds. I could also sell a bunch of other items to raise gold for a Rare reclaimed weapon. I was hoping to avoid that though .

I figure I’ll go the strongbox route. I know where a couple of them are.

Happy hunting all and thank you again for your response.

For the past week, I’ve attempted to find reclaimed armor in HoT expansion zones so I could salvage it for reclaimed metal. Not only have I found no rare reclaimed armor (not unexpected,.. it is “rare” after all) but I’ve hardly found any green or blue reclaimed armor items at all.

I’ve played in all four zones. Does anyone know if ANET nerfed the reclaimed armor drop rate? Or, can anyone give me advice? I’d rather not pay 13-15 gold for a rare item from the TP. Mostly because I enjoy earning items. I saw many rare reclaimed armor on the TP, so some folks are getting the drops.

Honestly, I didn’t expect blue/green reclaimed armor drops to be so rare. Is this another area ANET plans to fix in the next couple of months?

Thank you in advance for any advice/assistance.

I can verify that my account is now unblocked and I am free to play. Thank you again Michael! I had lost all hope.

Thank you Michael, I’m available if you need to contact me via telephone or e-mail. Please contact me if you can resolve this. I will need to contact the BBB and tell them this case is resolved.

I’ll post my issue in that thread too… I just composed and e-mailed a complaint letter to the BBB and various individuals with ArenaNet LLC and NCSoft.

Update I just forwarded my credit card statement to GM Ironborne, as evidence my GW2 HoT expansion purchase was refunded by ArenaNet LLC, not by customer dispute. Cross your fingers the Payment Department isn’t tired of me and are still willing to work this out.

Unfortunately, it isn’t go well for me. Here is the latest response from customer service:

Hello Andrew,

This Guild Wars 2 game account was permanently closed as a result of a chargeback that was processed by the issuer of the credit or debit card that was used in the transaction where the Guild Wars 2 Serial Code was purchased. The owner of the credit or debit card contacted the issuer stating that the transaction was made without their permission. Upon review, the issuer returned the money to the owner of the credit or debit card resulting in a chargeback.

Our decision to close an account in the event of a chargeback is the result of both regulations set forth by our credit transactions services provider as well as the fees involved with a chargeback that we incur as a result of the chargeback.

The issuer of the card will only process a chargeback if the credit card owner has already attempted to resolve the billing dispute with the company making the transaction without success.

If you wish to access the Guild Wars 2 service in the future, you will be required to purchase a new Guild Wars 2 Serial Code and create a new game account using a new e-mail address.

There is no further assistance we can provide for this issue. Further replies may not receive a response.

…and here is my latest response:

I am the owner of the credit card and I did not contact the issuer stating the transaction was made without my permission.

I did say that if my account wasn’t restored, I would dispute the charge for the expansion. It seems the Payment Department jumped the gun, and refunded the charge themselves. I am more than happy to re-purchase the expansion.

The account you had closed had been open for three years. The amount refunded was for the expansion, HoT, not the original game. You should be able to check this via your system records. “Avrah.8504” has been active for three years.

You also state, “Please be aware that Guild Wars 2 support has no record of any requests for assistance regarding billing issues from either the owner of the credit card or the person who created this game account prior to the credit card dispute.” That is incorrect. See ticket #: 1655531. I saw an earlier e-mail where you merged my latest ticket. I ask that you review this entire case again. I am the owner of the credit card and the person who created the game account.

I should not have to purchase a new serial code for the original game. Access to my original account should be restored. I have two serial codes from the purchase of two GW2 accounts. One for my account, the other for my wife. Normally, I’d provide you with both serial codes as I don’t remember which code relates to my account. Unfortunately, given the experience I’ve received so far, we are hesitant to do so. My wife is afraid you will unjustly lock her account too.

If you no longer want to provide customer service, I understand. I ask that you please forward me to someone else who is willing to help. A manager or supervisor will work. I am willing to discuss this over the phone but I cannot let this go. I will no longer be disrespectful to customer support, but I feel the action against my account is unjustified.

Please respond when possible.

My situation is like yours but a bit worse. It didn’t help that I messed up at first:

Current Ticket #: 1664808

On Saturday July 18th, I pre-purchased the expansion. Unfortunately, in my excitement I registered a new account. When I realized my mistake, I contacted support.(ticket# 1655531). On Sunday, July 19th, GM Josh responded and per my request, and cancelled my order.
I then attempted to re-purchase the expansion via the in game client. After three failed attempts, I gave up and purchased the expansion through the Guild Wars 2 website. I purchased the $100 package successfully. I logged into the game, played for a bit and used my new gems to purchase a few items.

On Monday, July 20th, I came home from work to find my account as suspend. I submitted a request for support (# 1660274). GM Maynard responded that he was transferring me to the Payments Department. When asked, GM Maynard would not explain why my account was suspended.

GM Ironborne, whom I assume is from the Payments Department, responded they needed more information. They asked for details I had already provided (which I submitted again). When pressed, GM Ironborne also would not explain why my account was suspended.

On Wednesday, with still no resolution, I sent another message, demanding an explanation.

On Thursday (July 23rd) GM Archersbane responded with the following:

“After manually reviewing your purchase attempts, I see that our payment processor found they are displaying characteristics that are commonly found to be associated with high risk transactions. For that reason, your purchase attempts have been determined to be high risk by our payment processor and you will be unable to complete your purchase at this time.The only suggestions we may offer at this time is for you to attempt your purchase at a later date or to locate another authorized retailer who has the game available for purchase. You may view a list of our authorized retailers at: https://www.guildwars2.com/en/retailers.”

I checked my C.C. statement and the purchase of the expansion was refunded (both of them). However, I am still locked out of my account (It’s listed as suspended still) and I do not know if/how I can pre-purchase the expansion?!

I got the automated response to my latest ticket and then I got another response that my case was being forwarded…. to the purchase department sigh. I have no idea if/when they will unfreeze my account. After reading some messages on these boards I’m less hopeful. I understand why they don’t have a call center but I really wish they would provide better service in situations like these. I’ll update if I’m able to get my account back. If I do, I plan on using a different credit card, lol.

I’m having the same problem. This is the 2nd time it’s happened (both after a patch). I have an open ticket too but I’m not sure if it will help. The first time this happened (August 8th approx.) it fixed itself a few days later.

If you do a search, you’ll see this error has popped up before. Not sure what the issue is but apparently the following does not work:

Re-installing Guild Wars 2
Disconnecting/Re-connecting your Modem

GW2 works on my laptop and my wife’s PC yet it won’t work on mine.