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Yet another crash thread

in Account & Technical Support

Posted by: Awesomenaut.6207

Awesomenaut.6207

I think it is kinda funny how Mrs Ashley Segovia suddenly disappears after you sent the Game Advisor file. Just like in my thread: https://forum-en.gw2archive.eu/forum/support/tech/Client-crashes-continously-at-random-times/first#post1083997

Cheers and good luck

Crashing every time I enter FOTM

in Account & Technical Support

Posted by: Awesomenaut.6207

Awesomenaut.6207

Since yesterday I have kind of the same problem. I get crashes in certain areas of the map. So I have to avoid them. I was able to fix some areas by running the repair tool.

Maybe it would help sending your error log (it’s located in your documents folder) I think it’s calles “ArenaNet.txt”.

Client crashes continously (at random times)

in Account & Technical Support

Posted by: Awesomenaut.6207

Awesomenaut.6207

I added my Game Advisor file. Maybe that helps. I am really getting frustrated over here

Client crashes continously (at random times)

in Account & Technical Support

Posted by: Awesomenaut.6207

Awesomenaut.6207

Hi Awesomenaut – I looked through the crash report that you provided and while you have a few different crash errors this stood out to me in particular:

—> Crash <—
Exception: c0000005
Memory at address 44a9bda8 could not be read
App: Gw2.exe
Pid: 1456
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 16361
Module: atiumdag.dll
When: 2012-12-23T14:48:02Z 2012-12-23T15:48:02+01:00
Uptime: 0 days 0:01:12
Flags: 0

Particularly, “Module: atiumdag.dll” stands out as this is an ATI driver and the listed “Module” is generally an application or driver that is related to the crash. I would first recommend a clean installation of the newest AMD video card drivers for your graphics card.

What do you mean a “clean” installation ? I just downloaded it from the driver site and installed it. I dont think I did something wrong while installing. I already wiped my whole ssd and reinstalled everything … still the same error just a little less frequent

(edited by Awesomenaut.6207)

Client crashes continously (at random times)

in Account & Technical Support

Posted by: Awesomenaut.6207

Awesomenaut.6207

I’m with you man, it’s really frustrating. I can’t really play longer than 10 minutes without a crash. I know we have to give time to ArenaNet to fix all these bugs, but it’s unacceptable to have a bug here, a bug there, a bug everywhere. Didn’t have these troubles before the last update.

You know what pisses me off the most ? ArenaNet HAS to recognize that there is a major issue with their client and all they do is nothing (seemingly). I mean I dont expect them to fix it immediately but they should at least give a statement what their next steps is. Every forum is getting filled up with people complaining about their situation but not even a little response ? I at least want to know if they even care about it and see that its a problem on their side not on the users side. Thats what I call really bad support.

Client crashes continously (at random times)

in Account & Technical Support

Posted by: Awesomenaut.6207

Awesomenaut.6207

Hey
Yes I saw all the posts concerning crashes but I did’nt find a solution for my particular error. A little more Information:
There is absolutely no pattern behind these crashes. They just appear at random times. For example today I was online for about 2 hours standing afk in Hearts of the Mists, no problems at all but as soon as I joined a tournament with my friend it kept crashing over and over again. Sometimes repairing helps sometimes it does nothing. I thought I fixed it by setting my MhZ of my RAM to the exact value it was supposed to be but apparently I was wrong. I am really kitten cause I lost some tournaments because of this.
(Most crashes I get are while loading new maps)

My computer (through dxdiag):

Card name: AMD Radeon HD 7900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0×679A)
DAC type: Internal DAC
Display Memory: 2767 MB
Dedicated Memory: 3047 MB
Shared Memory: 3815 MB
Current Mode: 1920 × 1080 (32 bit) (60Hz)
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
BIOS: BIOS Date: 06/06/12 15:33:39 Ver: 06.01
Processor: Intel® Core™ i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8144MB RAM
Page File: 4243MB used, 12041MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 6.01.7601.17514 64bit Unicode
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled

I appreciate every kind of help and I would like ArenaNet to take a look at this because I am really disappointed.

The file I attached is the errorlog I get into the .\Documents\GuildWars2\ folder.

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