Guild Wars 2

I want to just give a brief update: My sister got an email last night saying that, while her account previously could not be identified, it had been recovered and that she was free to quest her heart out in-game. Hope everything works out for the rest of y’all.

She did open a ticket and as far as I know we haven’t heard back. She did get an email notifying her about a attempt to change her password—but we all did. And then GW2 posted on Facebook to ignore the message. Her account IS linked to a NCSoft master account (I think). I’ll see if she can change the email address, at least for GW1, through that.

We purchased our copies from Best Buy. All three have been working fine until last Saturday. And even then it was only my sister’s account that has had any issues. She managed to get one of her characters to level 10 before the account closed on her.

There’re thousands of people out there all screaming for attention from the GW faculty. I’m personally glad/impressed that the game is out there working for most us. I’m just bumping this post… it sucks for a kid to have to wait for a game they’ve lost access to for no apparent reason, while her friends and family around her are free to play.

I noticed that there are a lot of similar stories out there being posted. What a jumble of cables that must be to sort out. May the force be with you!

My family and I pre-purchased three guild wars 2 accounts the Saturday night before launch—which was awesome, we had a great time playing together. Unfortunately, last Saturday (9/1/2012) my sister’s account was disabled.

When she tries to provide her account’s password, an error message appears that says that that email address is not on file. When I tried to reregister her account using the serial number we have for the digital download, we receive a message saying that that particular serial code has already been registered. When I asked her to sign into her original Guild Wars 1 (not GW2), it does not recognize her account.

Is her account lost? Is it disabled? I can’t even get into her account to change her email address.

The other two pre-purchases (which we bought through best buy online) have been working fine.

I can provide her email address, serial code for our game registration, etc. as needed.

Thanks in advance!