Guild Wars 2

Hello

I was playing guild wars with a friend when suddenly the connection went down. My friend was in a loading screen at that moment.

And now he cant’t acces ONLY ONE of his characters. The game tells him that he has 0% map completion on the main menu while he’s just turned level 80. And when he logs in he gets the error code: 7:11:3:191:101.
We also tried playing as that character on my PC but that gave us the same error.

Any help would be appreciated.

Thank you in advance

It works now.
I don’t know what happenned but there now is a talk prompt instead of a greet prompt.

Thank you for your help

I am getting a greet prompt. If i exit the map and re-enter nothing changes. Also when a friend of mine logs in with my account on his computer he also gets a greet prompt. Maybe it has something to do with my account.

I have begun playing as a Charr.
But now i have reached the mission Folow the trail where I have to talk to Fibarr to start the mission.
But i can only greet him instead of talking to him. And now I can’t continue the storyline.

Did anyone else have this problem? And how can i fix it?
Any help woud be very much appreciated.

Thank you