Showing Posts For Badger.5493:

Saturday WvW - Deso EU

in Community Creations

Posted by: Badger.5493

Badger.5493

Really slow asset loading

in Account & Technical Support

Posted by: Badger.5493

Badger.5493

For the last few weeks I’ve been suffering the same lag as other customers have been experiencing (along with disconnects etc.) during peak times. I understand this is some issue with ISPs and Anet is doing something about it…

The past few days I’ve also been suffering REALLY slow asset loading as well. Not just long loading into zones (which is the case as well) but also various assets while playing. For example, I just stood in front of the LA Asura gate in Lornar’s and it took about 5 minutes for the actual gate graphic to appear. Other assets are the same.

Anyone having anything similar? I’ve tried completely reinstalling but no change.

Network Lag [Merged]

in Account & Technical Support

Posted by: Badger.5493

Badger.5493

I was fine until the EoTM patch as well, never had a disconnect issue (that wasn’t the dog pulling the router out at the wall). Now I’m lucky to manage 15mins online, and as soon as there’s any other players nearby – eg. events, WvW, sPvP – I get ability latency which suddenly strikes then eventually a disconnect as my character runs impotently into walls :-(

1: s6.hostlocal.com (207.158.52.56) 0.121ms pmtu 1500
1: 207.158.52.125 (207.158.52.125) 0.507ms
1: 207.158.52.125 (207.158.52.125) 0.464ms
2: vlan127.car1.SanDiego1.Level3.net (4.79.33.229) 10.092ms
3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25
4: ae-4-4.ebr1.Dallas1.Level3.net (4.69.133.214) 149.956ms asymm 16
5: ae-71-71.csw2.Dallas1.Level3.net (4.69.151.137) 151.372ms asymm 16
6: ae-63-63.ebr3.Dallas1.Level3.net (4.69.151.134) 154.026ms asymm 16
7: no reply
8: ae-2-2.ebr1.Washington1.Level3.net (4.69.132.86) 150.436ms asymm 16
9: ae-61-61.csw1.Washington1.Level3.net (4.69.134.130) 152.580ms asymm 16
10: ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) 150.104ms asymm 16
11: ae-42-42.ebr2.Paris1.Level3.net (4.69.137.53) 151.591ms asymm 16
12: ae-45-45.ebr1.Frankfurt1.Level3.net (4.69.143.133) 150.363ms asymm 16
13: ae-91-91.csw4.Frankfurt1.Level3.net (4.69.140.14) 151.810ms asymm 15
14:

this is why

3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25

Level3 is slowing you down, call your ISP and get them to test their feed from Level3 for connectivity.

Thanks for your reply and forgive my ignorance, but what does this mean I need to do? I only ask because I’m likely to be fobbed off by some tech support person telling me to reset my router if I don’t have something specific to say… ;-)

You call your ISP, you explain that you see physical evidence that your ISP is having latency issues with Level3, at IP address 4.69.133.210, and you formally request your ISP to investigate the issue.

This process is called Head to Head testing. Since your ISP has a direct Feed with Level3, they are able to do with with in their SLA service contract.

If the Tech that answers the phone is clueless about the head to head testing, escalate up to Tier3 (speak to managers if you need to). And when you get to a tech that understands what you are requesting, give them the TraceRT you posted here in the Forums.

Thank you. I owe you one internet :-)

Network Lag [Merged]

in Account & Technical Support

Posted by: Badger.5493

Badger.5493

I was fine until the EoTM patch as well, never had a disconnect issue (that wasn’t the dog pulling the router out at the wall). Now I’m lucky to manage 15mins online, and as soon as there’s any other players nearby – eg. events, WvW, sPvP – I get ability latency which suddenly strikes then eventually a disconnect as my character runs impotently into walls :-(

1: s6.hostlocal.com (207.158.52.56) 0.121ms pmtu 1500
1: 207.158.52.125 (207.158.52.125) 0.507ms
1: 207.158.52.125 (207.158.52.125) 0.464ms
2: vlan127.car1.SanDiego1.Level3.net (4.79.33.229) 10.092ms
3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25
4: ae-4-4.ebr1.Dallas1.Level3.net (4.69.133.214) 149.956ms asymm 16
5: ae-71-71.csw2.Dallas1.Level3.net (4.69.151.137) 151.372ms asymm 16
6: ae-63-63.ebr3.Dallas1.Level3.net (4.69.151.134) 154.026ms asymm 16
7: no reply
8: ae-2-2.ebr1.Washington1.Level3.net (4.69.132.86) 150.436ms asymm 16
9: ae-61-61.csw1.Washington1.Level3.net (4.69.134.130) 152.580ms asymm 16
10: ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) 150.104ms asymm 16
11: ae-42-42.ebr2.Paris1.Level3.net (4.69.137.53) 151.591ms asymm 16
12: ae-45-45.ebr1.Frankfurt1.Level3.net (4.69.143.133) 150.363ms asymm 16
13: ae-91-91.csw4.Frankfurt1.Level3.net (4.69.140.14) 151.810ms asymm 15
14:

this is why

3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25

Level3 is slowing you down, call your ISP and get them to test their feed from Level3 for connectivity.

Thanks for your reply and forgive my ignorance, but what does this mean I need to do? I only ask because I’m likely to be fobbed off by some tech support person telling me to reset my router if I don’t have something specific to say… ;-)

Network Lag [Merged]

in Account & Technical Support

Posted by: Badger.5493

Badger.5493

I was fine until the EoTM patch as well, never had a disconnect issue (that wasn’t the dog pulling the router out at the wall). Now I’m lucky to manage 15mins online, and as soon as there’s any other players nearby – eg. events, WvW, sPvP – I get ability latency which suddenly strikes then eventually a disconnect as my character runs impotently into walls :-(

1: s6.hostlocal.com (207.158.52.56) 0.121ms pmtu 1500
1: 207.158.52.125 (207.158.52.125) 0.507ms
1: 207.158.52.125 (207.158.52.125) 0.464ms
2: vlan127.car1.SanDiego1.Level3.net (4.79.33.229) 10.092ms
3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25
4: ae-4-4.ebr1.Dallas1.Level3.net (4.69.133.214) 149.956ms asymm 16
5: ae-71-71.csw2.Dallas1.Level3.net (4.69.151.137) 151.372ms asymm 16
6: ae-63-63.ebr3.Dallas1.Level3.net (4.69.151.134) 154.026ms asymm 16
7: no reply
8: ae-2-2.ebr1.Washington1.Level3.net (4.69.132.86) 150.436ms asymm 16
9: ae-61-61.csw1.Washington1.Level3.net (4.69.134.130) 152.580ms asymm 16
10: ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) 150.104ms asymm 16
11: ae-42-42.ebr2.Paris1.Level3.net (4.69.137.53) 151.591ms asymm 16
12: ae-45-45.ebr1.Frankfurt1.Level3.net (4.69.143.133) 150.363ms asymm 16
13: ae-91-91.csw4.Frankfurt1.Level3.net (4.69.140.14) 151.810ms asymm 15
14:

EU players are suffering from mass dc

in Account & Technical Support

Posted by: Badger.5493

Badger.5493

I was fine until the EoTM patch as well, never had a disconnect issue (that wasn’t the dog pulling the router out at the wall). Now I’m lucky to manage 15mins online, and as soon as there’s any other players nearby – eg. events, WvW, sPvP – I get ability latency which suddenly strikes then eventually a disconnect as my character runs impotently into walls :-(

1: s6.hostlocal.com (207.158.52.56) 0.121ms pmtu 1500
1: 207.158.52.125 (207.158.52.125) 0.507ms
1: 207.158.52.125 (207.158.52.125) 0.464ms
2: vlan127.car1.SanDiego1.Level3.net (4.79.33.229) 10.092ms
3: ae-11-11.car2.SanDiego1.Level3.net (4.69.133.210) 150.253ms asymm 25
4: ae-4-4.ebr1.Dallas1.Level3.net (4.69.133.214) 149.956ms asymm 16
5: ae-71-71.csw2.Dallas1.Level3.net (4.69.151.137) 151.372ms asymm 16
6: ae-63-63.ebr3.Dallas1.Level3.net (4.69.151.134) 154.026ms asymm 16
7: no reply
8: ae-2-2.ebr1.Washington1.Level3.net (4.69.132.86) 150.436ms asymm 16
9: ae-61-61.csw1.Washington1.Level3.net (4.69.134.130) 152.580ms asymm 16
10: ae-82-82.ebr2.Washington1.Level3.net (4.69.134.153) 150.104ms asymm 16
11: ae-42-42.ebr2.Paris1.Level3.net (4.69.137.53) 151.591ms asymm 16
12: ae-45-45.ebr1.Frankfurt1.Level3.net (4.69.143.133) 150.363ms asymm 16
13: ae-91-91.csw4.Frankfurt1.Level3.net (4.69.140.14) 151.810ms asymm 15
14:

Badger Plays Guild Wars 2

in Community Creations

Posted by: Badger.5493

Badger.5493

I’ve been making a series of videos about games. They’re not really news or reviews; more like biased opinion pieces. A bit like the Daily Mail but less xenophobic.

Latest is Guild Wars 2 – Enjoy :-)