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Audio Problem: Logitech G930 Headphones, Sound Effects in Right Ear Only

in Account & Technical Support

Posted by: Balestar.3204

Balestar.3204

Okay, I seem to have a fix for this. This is for Windows Vista, can’t imagine it’s that different on 7 or 8.

Warning: If you do this, please write down the default settings you’ve changed so you can easily reset them if this causes any strange behaviour.

Part one

  • Control Panel
  • Sound -> Select Logitech (your model here) Headset
  • Configure
  • Select 7.1 Surround (I have no idea what other options may appear here) and hit Next
  • Uncheck Side pair and Rear pair, leave Center and Subwoofer checked. hit Next
  • Uncheck Surround speakers, leave Front left and right speakers checked hit Next
  • Hit Finish (Do not close the Sound window)

Part two

  • From the Sound window, select Logitech Speakers, click properties (or right-click, properties
  • Select the Enhancements tab
  • Scroll to the bottom of the check list and make sure Channel Phantoming is enabled
  • Click OK

Load up GW2 and try again, I can’t hear any form of distortion, or loss of fidelity in the sound, and the 7.1 surround emulation works fine.

Please let me know if this solves your problem, or causes any others and I’ll flag this post as answered so it may help out others.

- Balestar

Audio Problem: Logitech G930 Headphones, Sound Effects in Right Ear Only

in Account & Technical Support

Posted by: Balestar.3204

Balestar.3204

Hey guys, here’s an interesting problem I’ve come across, when playing the game using my G930 wireless headphones, the game sound effects only play from the right ear, while the music still plays in Stereo.

Playing the game using a 5.1 speaker set, no problem, everything plays as I would expect it to.

The only other problem I’ve had with these headphones was related to an Adobe Flash bug that made the left ear quiet, though I would be surprised to find if these two issues were linked at all (the latest Adobe update seems to have solved this problem anyway)

I’ve updated the Logitech drivers, made sure the Logitech gaming software as well as GW2 are running as Administrator.

I’ve also tried using standard headphones, cannot emulate the problem with those and I don’t have another USB headphone set to try and see if it’s a problem there.

The one thing I can find is that the G930 Headphones, under device properties default to 16bit, 48000Hz, where as my standard speaker set, using a Realtek AC97 onboard chip default to 24bit, 44100Hz.

System I’m running on is Vista Business x64

Thanks for any advice in getting this working